1. tpapictures's Avatar
    Why am I completely incapable of getting my Win10 computer to see my phone? My phone simply does not recognise that a USB cable is plugged for data transfer. Yes, even when I chose to switch it to media transfer. Don't know what to do. Can anyone suggest anything?
    11-22-2017 08:00 PM
  2. B. Diddy's Avatar
    So when you connect via USB, does a USB icon appear in the phone's notification panel? If so, and if that's how you're choosing MTP, then open Windows Explorer on your PC, and look in the device list -- is the phone listed there?
    11-23-2017 01:24 AM
  3. tpapictures's Avatar
    So when you connect via USB, does a USB icon appear in the phone's notification panel? If so, and if that's how you're choosing MTP, then open Windows Explorer on your PC, and look in the device list -- is the phone listed there?
    No, it's not. USB icon does not appear.
    11-23-2017 01:48 AM
  4. B. Diddy's Avatar
    Have you tried a different USB cable? Some cables are intended only for charging, and cables can also fail.
    11-23-2017 06:33 PM
  5. tpapictures's Avatar
    Have you tried a different USB cable? Some cables are intended only for charging, and cables can also fail.
    Yes. In fact, this is my wife's phone and mine is identical. I don't mean same model, I mean identical. Same firmware, same OS version, same everything. And when one cable works on mine, it doesn't on my wife's.
    11-23-2017 06:48 PM
  6. B. Diddy's Avatar
    It might be an issue with the microUSB port, then. First, make sure the port is clear of debris -- use a can of compressed air to blow it out.
    11-23-2017 06:55 PM
  7. tpapictures's Avatar
    I don't have any canned air. I don't know what else I can try.
    11-23-2017 07:00 PM
  8. B. Diddy's Avatar
    Compressed air is pretty cheap -- you can get it at your local office supply store (like OfficeMax or Staples). You can also try using a toothpick to root around, but it might be too thick.
    tpapictures likes this.
    11-24-2017 01:22 AM

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