1. lisa1230's Avatar
    I have used Zedge ringtones on all my android phones with no problem but it won't work on my new BLU VIVO XI. I have tried downloading them and using file explorer to move it to ringtones but it just won't work. The phone will only ring when using the phones own ringtones. Can you tell me how to fix this? Thanks, Lisa
    11-16-2018 08:04 PM
  2. B. Diddy's Avatar
    Are you moving the sound file to the /Ringtones directory on Internal Storage, or the SD card? Make sure it's Internal Storage.
    11-16-2018 09:56 PM
  3. lisa1230's Avatar
    Yes, I moved it to internal storage and it just won't work. Never had this problem before.
    11-16-2018 10:02 PM
  4. B. Diddy's Avatar
    Using a file manager app, look in the /Ringtones directory, and make sure there isn't a file there called ".nomedia".
    11-16-2018 10:42 PM
  5. lisa1230's Avatar
    No there isn't.
    11-17-2018 09:27 AM
  6. B. Diddy's Avatar
    Try creating that directory using the file manager app, then putting the ringtone file in there.
    11-17-2018 02:03 PM
  7. lisa1230's Avatar
    Didn't work.
    11-17-2018 03:37 PM
  8. B. Diddy's Avatar
    Hmm, not sure if it's something specific to that phone's firmware, or if it's a bug. Try wiping the cache partition: https://www.hardreset.info/devices/b...recovery-mode/
    11-17-2018 07:57 PM
  9. lisa1230's Avatar
    Is that the same way to do it on my Blu vivo XI?
    11-17-2018 08:01 PM
  10. B. Diddy's Avatar
    That link is for the Vivo XL.
    11-17-2018 10:01 PM
  11. lisa1230's Avatar
    I Have the new Vivo XI (11).
    11-17-2018 11:42 PM
  12. B. Diddy's Avatar
    Give the steps a try. Typically, all of the phones from one manufacturer use the same steps to reach the Recovery Menu.
    11-18-2018 12:25 AM
  13. lisa1230's Avatar
    Did that and it worked temporarily and then it stopped working again. Very strange.
    11-19-2018 05:11 PM
  14. B. Diddy's Avatar
    Does it also happen in Safe Mode? If not, then some app you installed is probably causing this issue. You'd have to uninstall apps one by one to figure out which one.
    11-23-2018 11:32 PM
  15. lisa1230's Avatar
    No, it didn't happen in smart mode. I will go through the apps and will let you know what happens. Thanks
    B. Diddy likes this.
    11-26-2018 04:46 PM
  16. lisa1230's Avatar
    Went through the apps and I'm not sure which one it was. I just uninstalled everything I don't use and took a chance then tried setting the ringtone and it worked. Luckily I didn't have to go any further. Thanks so much!!
    B. Diddy likes this.
    11-27-2018 08:53 PM

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