01-11-2020 07:53 PM
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  1. realjet's Avatar
    I suspect that you formatted the card as Internal Storage, and that might be confusing the file explorer. Notice that in Windows Explorer, it says 39.8 GB of 58.2 GB on the SD card used, but in the phone's storage menu, it says 17.37 GB of 58.2 GB used on the SD card. If you add together the space used on both Internal Storage and SD card, it's close to the 39.8 GB reported in Windows Explorer (but not quite the same).

    If you open the SD card in Windows Explorer, can you find what you're looking for?

    Be aware that some manufacturers don't implement Adoptable Storage well, which might lead to odd glitches like this.
    I can see what I want in the SD card. I had formatted it in the phone. I later connected it to my computer and added my music and pictures that I saved on my computer. I was never able to see the internal on my computer.
    01-11-2020 06:36 PM
  2. B. Diddy's Avatar
    What do you mean by connecting it to your computer? Did you remove the card and insert it into the computer? Or did you connect the phone via USB and copy the music and photos that way? A card that's formatted as Internal Storage is encrypted to that phone, so you wouldn't have been able to remove the card and insert it into another device to be read.
    01-11-2020 06:41 PM
  3. mustang7757's Avatar
    Your right b.diddy Op has it as adoptable storage
    01-11-2020 06:50 PM
  4. realjet's Avatar
    What do you mean by connecting it to your computer? Did you remove the card and insert it into the computer? Or did you connect the phone via USB and copy the music and photos that way? A card that's formatted as Internal Storage is encrypted to that phone, so you wouldn't have been able to remove the card and insert it into another device to be read.
    I connected my phone with the usb cable and copied the files to it.

    I took out the sd card and tried to take a screenshot but it says not enough storage.

    It says: "to use the apps photos, etc on sd card reinsert it. Says I can choose to forget this device if not available. If you choose to forget all the data the device the device will be lost forever. you can reinstall the apps later, but their datea stored on this device will be lost." At the bottom it says in red "forget".
    01-11-2020 06:58 PM
  5. realjet's Avatar
    I reconnected it to the computer and in windows explorer it shows no files.
    01-11-2020 07:02 PM
  6. mustang7757's Avatar
    I connected my phone with the usb cable and copied the files to it.

    I took out the sd card and tried to take a screenshot but it says not enough storage.

    It says: "to use the apps photos, etc on sd card reinsert it. Says I can choose to forget this device if not available. If you choose to forget all the data the device the device will be lost forever. you can reinstall the apps later, but their datea stored on this device will be lost." At the bottom it says in red "forget".
    Reformat that SD card back to portable storage
    01-11-2020 07:03 PM
  7. B. Diddy's Avatar
    Since you formatted the card as Internal Storage, it pretty much needs to stay in the phone. Removing it (especially unexpectedly) could cause a lot of things to crash.
    01-11-2020 07:04 PM
  8. B. Diddy's Avatar
    Reformat that SD card back to portable storage
    But before doing this, you'd need to look for a "Migrate Data to Phone" option in the Storage menu -- otherwise, you could lose a lot of that data.
    01-11-2020 07:05 PM
  9. realjet's Avatar
    Reformat that SD card back to portable storage
    Please forgive me I'm not real tech savy. How do I do that? In the computer or the phone? I put the sd card in the card reader but it wants me to format it. Will I lose the pictures that I have taken recently?
    01-11-2020 07:07 PM
  10. mustang7757's Avatar
    But before doing this, you'd need to look for a "Migrate Data to Phone" option in the Storage menu -- otherwise, you could lose a lot of that data.
    It's possible
    01-11-2020 07:11 PM
  11. mustang7757's Avatar
    Please forgive me I'm not real tech savy. How do I do that? In the computer or the phone? I put the sd card in the card reader but it wants me to format it. Will I lose the pictures that I have taken recently?
    It should be in settings of interenal storage
    01-11-2020 07:14 PM
  12. realjet's Avatar
    When I reformat it do I do it on the computer or the phone? I can put the sd card back in the phone and copy the latest pictures to my computer before doing all my music is already on my computer so I can reinstall that later.
    01-11-2020 07:16 PM
  13. mustang7757's Avatar
    When I reformat it do I do it on the computer or the phone? I can put the sd card back in the phone and copy the latest pictures to my computer before doing all my music is already on my computer so I can reinstall that later.
    It's been awhile since I've done this but I remember it being done on the phone , but make back up of photos and other important stuff just in case .

    Take a look at this link towards the end if done properly you should be ok

    https://fossbytes.com/android-sd-car...table-storage/
    01-11-2020 07:24 PM
  14. realjet's Avatar
    I backed up the new pics to my computer. I'll reinstall them and music later. I did the portable storage reformat and it worked. Thanks for all your help. Always something new to learn!! Vivo Xi + Storage-screenshot-3-.png
    mustang7757 and B. Diddy like this.
    01-11-2020 07:51 PM
  15. mustang7757's Avatar
    I backed up the new pics to my computer. I'll reinstall them and music later. I did the portable storage reformat and it worked. Thanks for all your help. Always something new to learn!! Click image for larger version. 

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    That's great
    01-11-2020 07:53 PM
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