01-11-2020 07:53 PM
40 12
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  1. realjet's Avatar
    When I hook my phone up to my computer I can see the SD card but not the internal drive. Is there a way to do it? All my other phones did.
    01-09-2020 09:49 AM
  2. mustang7757's Avatar
    Try restarting both computer and device, and try different USB slot
    01-09-2020 09:57 AM
  3. B. Diddy's Avatar
    When you connect via USB, swipe down the notification panel and tap the USB icon. Make sure MTP or File Transfer is selected.
    01-09-2020 10:17 AM
  4. realjet's Avatar
    Try restarting both computer and device, and try different USB slot
    I tried that and even tried it on my laptop. Same thing.
    01-11-2020 07:46 AM
  5. realjet's Avatar
    When you connect via USB, swipe down the notification panel and tap the USB icon. Make sure MTP or File Transfer is selected.
    Done this also.
    01-11-2020 07:51 AM
  6. mustang7757's Avatar
    I tried that and even tried it on my laptop. Same thing.
    Try go developer settings and enable USB debugging
    01-11-2020 08:32 AM
  7. realjet's Avatar
    Try go developer settings and enable USB debugging
    That didn't work either. Even rebooted both.
    01-11-2020 09:29 AM
  8. mustang7757's Avatar
    That didn't work either. Even rebooted both.
    Do you get USB option in the notification panel like this ?Vivo Xi + Storage-screenshot_20200111-103346.jpeg
    01-11-2020 09:34 AM
  9. realjet's Avatar
    Do you get USB option in the notification panel like this ?Click image for larger version. 

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    I get the same as my previous screenshot.
    01-11-2020 12:36 PM
  10. mustang7757's Avatar
    I get the same as my previous screenshot.
    Couldn't see it that well ..
    Have you tried different cables and your USB port on the phone is clean free of dirt ?
    01-11-2020 12:57 PM
  11. B. Diddy's Avatar
    Can you show us a screenshot of what Windows Explorer sees when you connect your phone?
    01-11-2020 01:24 PM
  12. mustang7757's Avatar
    Can you show us a screenshot of what Windows Explorer sees when you connect your phone?
    Good point .
    01-11-2020 03:26 PM
  13. realjet's Avatar
    Can you show us a screenshot of what Windows Explorer sees when you connect your phone?
    I took a picture. Hopefully you can see it.
    01-11-2020 05:56 PM
  14. realjet's Avatar
    That doesn't look good. I don't know how to take a screenshot on my computer.
    01-11-2020 05:59 PM
  15. B. Diddy's Avatar
    Ow, my eyeballs hurt now. What's causing that grid pattern?!?

    Is the SD card formatted as Internal Storage? What happens if you right-click the Vivo Xi+ listing?
    01-11-2020 05:59 PM
  16. realjet's Avatar
    Couldn't see it that well ..
    Have you tried different cables and your USB port on the phone is clean free of dirt ?
    Tried the cable that came with it. Same thing!!
    01-11-2020 06:00 PM
  17. B. Diddy's Avatar
    That doesn't look good. I don't know how to take a screenshot on my computer.
    Are you on Windows 10? https://www.howtogeek.com/226280/how...in-windows-10/
    01-11-2020 06:00 PM
  18. realjet's Avatar
    That doesn't look good. I don't know how to take a screenshot on my computer.
    Vivo Xi + Storage-screenshot-1-.png
    01-11-2020 06:07 PM
  19. realjet's Avatar
    Ow, my eyeballs hurt now. What's causing that grid pattern?!?

    Is the SD card formatted as Internal Storage? What happens if you right-click the Vivo Xi+ listing?
    Not sure if it's formatted for internal storage. How can I find that out? Vivo Xi + Storage-screenshot-2-.png
    01-11-2020 06:12 PM
  20. B. Diddy's Avatar
    Is it a 64 GB card?
    01-11-2020 06:13 PM
  21. B. Diddy's Avatar
    Not sure if it's formatted for internal storage. How can I find that out?
    Show us a screenshot of the device's Settings>Storage​ menu.
    01-11-2020 06:13 PM
  22. realjet's Avatar
    Is it a 64 GB card?
    yes
    01-11-2020 06:18 PM
  23. realjet's Avatar
    Show us a screenshot of the device's Settings>Storage​ menu.
    Here it is.
    01-11-2020 06:21 PM
  24. mustang7757's Avatar
    Tried the cable that came with it. Same thing!!
    Take your SD card , see if it recognize your internal storage
    01-11-2020 06:29 PM
  25. B. Diddy's Avatar
    I suspect that you formatted the card as Internal Storage, and that might be confusing the file explorer. Notice that in Windows Explorer, it says 39.8 GB of 58.2 GB on the SD card used, but in the phone's storage menu, it says 17.37 GB of 58.2 GB used on the SD card. If you add together the space used on both Internal Storage and SD card, it's close to the 39.8 GB reported in Windows Explorer (but not quite the same).

    If you open the SD card in Windows Explorer, can you find what you're looking for?

    Be aware that some manufacturers don't implement Adoptable Storage well, which might lead to odd glitches like this.
    01-11-2020 06:29 PM
40 12

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