1. AC Question's Avatar
    my dell venue 8 3840 has kitkat 4.4.4. WiFi Bluetooth is not working at all. when i press on in the WiFi option, it goes to on but color doesn't change, i mean it keeps grey and it doesn't scan any WiFi signals. nothing happens on the screen. its like frozen. add device and reset options on WiFi menu are also freeze. when i come out of WiFi menu, it automatically turns off. i have already reset my tab 2 3 times to check if the issue resolves but the prob persists. advanced options are working. when i go there, it says mac address and IP address unavailable. and these options are also freeze. am not getting a clue of what has happened and how to get it fixed. plz help.
    10-03-2015 02:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    10-03-2015 09:39 PM

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