1. Huskey3737's Avatar
    I recently got a new phone and sometimes when I go to unlock it the screen has become unresponsive. At first I thought it was a glitch in the system but its been happening more and more recently. What can/should I do about it?
    01-05-2015 12:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is the phone brand new or used/refurbished? See if it persists in Safe Mode, which disables all 3rd party apps. If it does persist, then it's probably a defect--ask for an exchange. Safe Mode steps are here: http://support.t-mobile.com/docs/DOC-5744
    01-05-2015 02:43 PM

Similar Threads

  1. Replies: 10
    Last Post: 03-02-2015, 12:43 PM
  2. Why won't my Galaxy S4 send text messages sometimes?
    By EmceeEscher in forum Ask a Question
    Replies: 2
    Last Post: 01-05-2015, 12:33 AM
  3. Samsung phone repair/warranty?
    By leftcoast2012 in forum General Help and How To
    Replies: 2
    Last Post: 01-04-2015, 11:38 PM
  4. Compatible Galaxy Gear/Other Smartwatches
    By Nelson Chow in forum Samsung Galaxy Tab S 8.4
    Replies: 0
    Last Post: 01-04-2015, 10:46 PM
  5. Why is my phone appearing in a blue dead screen?
    By Ren-Ren de Chavez in forum Ask a Question
    Replies: 0
    Last Post: 01-04-2015, 08:11 PM