I was just checking my email and my bionic gave me the BSOD. I pulled the battery and tried to restart it, but with no success. It has never been rooted, so I guess I have to make an unscheduled stop by my local verizon store today, ugh.
My first Bionic that I got on 9/8 lasted 21 days and then died like this. I took it to Verizon and they could not get it to start either and just exchanged it for a new one. Good luck!
I took it to them and I will be getting a replacement in the mail. I had to activate an old Eris I had laying around the house to get me through the few days i will be without my bionic. I wish they could have just exchanged it for one they had in stock.
You only have 14 days to return or exchange devices for a new one in store, after that you get a refurb. That has been the policy for as many years as I have been with them. Earlier this year the policy was changed to make them have to order you a refurbished one rather than have them on hand to swap out because of the large amount of abuse that was taking place. In rare instances you will see the stores replace the device with new in box stock (at cost to the store) rather than a refurb, but that is rare.
As a side note my own Bionic took a crap earlier this evening as well. The screen froze up and then the entire device locked up. I placed it in the charging dock and the phone promptly rebooted. It rebooted itself several times but only got to the home screen once before rebooting and after a couple more half reboots it stopped responding altogether. Device is now completely dead except the screen IS warm, but when I plug it into the computer it does not recognize it.
I tried the power and volume down as well as the power and both volume rockers, removed the SIM and memory card battery out for at least 15 seconds (was more than that) etc... nothing.
Called *611 and talked to tech support and after talking to one person who confirmed all the things I tried he connected me to a full tech and he also confirmed that I had tried everything I could. Since I told both of them I did NOT want a replacement he told me my only other alternative was to take it to a store and see what they could do. I'll be doing that Sunday. If that does not work I can call Motorola and send it to them to fix if I still don't want a replacement.
Let's hope they can do something for me
I knew there was a 14 day exchange policy, which I used on the Bionic from the Charge, but I didn't know that was the same policy for warranty issues.
When mine shut off, it never came back. It did get warm like yours though. Almost seems like there is still something working in there? I should have my replacement this afternoon, I can't wait. This OLD ERIS is SLOW!!!!
UPDATE:
I visited the store and as expected he could not get it running either (he actually tried fewer troubleshooting things than I did )
I'll be getting a plain brown box in Tuesday most likely. He annotated the order and my account that I requested a new device not refurbished because of past bad experiences, but I am not holding my breath. If there is the slightest thing not right about the replacement I will be sending that one back and I told him as much.
I was just checking my email and my bionic gave me the BSOD. I pulled the battery and tried to restart it, but with no success. It has never been rooted, so I guess I have to make an unscheduled stop by my local verizon store today, ugh.
AND IT'S OFFICIAL... I got a CLNR... and they didn't even try to hide it like they sometimes do the package is clearly labeled as such in big red letters (gone are the days of the mysterious plain brown box).
Seems OK so far but in another change I only have 5 days (used to be 10) to evaluate and send the old one back.
If it was rooted and one was to get the BSOD would verizon be able to tell it was rooted?
If it was rooted and one was to get the BSOD would verizon be able to tell it was rooted?
I didn't get my CLNR until yesterday. The store I went to never put in the order(Last Thursday), so Monday I had to call and get it REALLY on order!!! I sent an email to customer service only to get a reply that they sent an email to the store to let them know of their incompetence. I was hoping for some kind of discounted month or something, but big red is BIG RED.
I couldn't tell you, as far as I know the phone was completely dead. I know most of the time when you get a BSOD, you can reboot or go to recovery mode, if rooted you can unroot from there and do everything to get a new phone, but when you can't turn it on I think they will just have to tear it apart and start with a new phone rooted or unrooted. I know i'm clear as mud
Well holy crap, I came here to post a thread on this. Two days it's been dead, I bought it from Radioshack though...Sep 28th. I've got the battery charging separately from the phone, I get the logo occasionally when i try boot it but other than that, nothing. I leave the country on Monday for 2 months and I NEED a phone there! I'm not sure what I can do now
Edit: I called Verizon anyway, they overnighting me another one, will be here by Friday. Thank God!