Screen freezing and requiring hard reset

hkrn44

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May 4, 2010
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Has this happened to anyone else? I just got a refurbished phone on Thursday adn had to do a hard reset 4 times from Thurs night to Friday morning. The phone works fine until google play gets updated. Then when I go to uninstall apps the phone freezes up. I cannot press menu, or press settings or press the call button. The screen is blue. I've tried taking the battery out, taking the memory card out and nothing. The only option I have is to do a hard reset. I even tried changing the memory card back to my old phone and uninstalling apps off of the memory card in case that was causing the problem. It just seems as soon as Google Play starts updating the phone messes up.

I've already called Verizon and have a replacment on the way. But I just wanted to see if it is something I'm doing wrong. Or if anyone else had this problem adn how htey fixed it.