I asked a question on the main forum, but apparently no one wants to answer, or maybe no one knows an answer, but I'll try asking here since I may get more people to help.
My girlfriend's RAZR HD XT926 is stuck on the red eye logo. I know this is a common problem, but it gets worse here. Holding the power button does nothing. Holding the power button and volume up/down/both, does nothing. So there is no way to get into recovery mode and wipe cache or Safe Mode boot. Verizon replaced her phone with a Droid Turbo, but the requirement is to send the HD back as an exchange. We still have a couple days before we have to send it back, and I would like to recover the photos from the HD. I had backed up some of them awhile ago, but she has taken photos since then that I would like to recover. Unfortunately she had not been backing them up to the Verizon cloud, so they are only on the phone.
I am looking at finding a way to flash the firmware with the original stock firmware without losing data, or a way to bypass the power button and hard reset the phone since the battery cannot be pulled. I can take the phone apart, but I have no idea how to bypass the power button or how far I would have to go to get to the battery in order to cut power.
Any help here is greatly appreciated! Thanks!
My girlfriend's RAZR HD XT926 is stuck on the red eye logo. I know this is a common problem, but it gets worse here. Holding the power button does nothing. Holding the power button and volume up/down/both, does nothing. So there is no way to get into recovery mode and wipe cache or Safe Mode boot. Verizon replaced her phone with a Droid Turbo, but the requirement is to send the HD back as an exchange. We still have a couple days before we have to send it back, and I would like to recover the photos from the HD. I had backed up some of them awhile ago, but she has taken photos since then that I would like to recover. Unfortunately she had not been backing them up to the Verizon cloud, so they are only on the phone.
I am looking at finding a way to flash the firmware with the original stock firmware without losing data, or a way to bypass the power button and hard reset the phone since the battery cannot be pulled. I can take the phone apart, but I have no idea how to bypass the power button or how far I would have to go to get to the battery in order to cut power.
Any help here is greatly appreciated! Thanks!