Droid Razr M- Getting a "Not Available" message when phone is Dialed

[Mertigda]

So I have a Razr M for one of my company's dispatch phones, and every time one of the drivers calls the phone to get there next pick up location the Dispatch phone they get a message that say something along the lines of this phone is not available. I have had them try the reboot (Power and Volume Down Button) and it didn't seem to help them at all. Just looking to see if anyone else has had this issue with these phones and if there are any fixes for this issue?

 

[B. Diddy]

Welcome to Android Central! I probably won't have a good answer for you, but I wanted to clarify what you're asking, so that other people who might have an answer can understand what the problem is. Are you saying that when someone tries to use that Razr M to make a call, it says that the phone is not available? Or are you saying that when someone uses their own phone to place a call to that Razr M, they get a message on their own phone saying that the Razr is not available?

If it's the first problem, can the Razr make any calls at all? Does it only get the not available message when calling a specific phone?

 

[Mertigda]

Thanks for responding, I did not do a very good job of making it clear. When someone tries to call the Razr M there phone is getting a message that says Not Available. The Razr M is making calls and sending texts without issue.

 

[B. Diddy]

I'd say check with the wireless provider first.