So I Picked up the Maxx HD at 9 am on the 18th. Took it to work and started setting it up. It had a software issue where everytime I reset the phone it did a factory reset. so I took it back that afternoon and swapped out for a new Maxx HD.
I got it home and noticed that the kevlar had a small bump on it, so on my lunch break I took it to the Verizon store and showed the manager (Theresa). I explained to her that I paid retail for the phone and did not want to try and fix it myself because I did not want to damage the phone. So she takes the phone from me and goes in the back. Comes back 5 minutes later and said they fixed the bump and hands me the phone. To my horror they took a razor blade and sliced it off. I was shocked. There was a hole in my phone where once I had a bump.
I told here that would not work and the manager (Theresa) kept saying that it was fine and if I was upset I could return it within 14 days but for now just buy a case and put it on my phone. I explained to her that I sell my phones after I am done with them and this would effect the price. She disagreed and said its so small no one will notice. I did not have my receipt or box with me so I could not do a refund at that time. I asked two other employees in front of her and they both agrees that the hole was not acceptable, but she just kept disagreeing and trying to sell me a case. So I brought the case, and told her I would go home and come back and do a refund. She scolded me in the store and told me I should give it a try the way it is.....What am I 12.
I leave the store and start driving home and look down at the case and she sold me one for the HD not the Maxx HD. WOW
So I was half way home turned around and went back and had to make the exchange.
Ughhhhhh
So I called 611 to see if they could help resolve the issue, The lady on the phone was very helpful but said the store that damaged the phone would have to replace it. She even called the store and spoke with the manager (Theresa) who gave the phone agent the same story. So when the phone agent gets on the phone with me after being on hold she apologizes and tells me the she is floored at how the manager is acting and reported her and escalated the issue. They found another Verizon store in my area and worked out the exchange. They even called me back to make sure everything was resolved and the I had gotten a new phone.
I ended up taking the phone to a Verizon kiosk in BJ's after calling 611 and escalating the issue, and the did a full exchange and gave me a new phone.
Finally I have my phone and it is set up and evrything is good with the world...
I got it home and noticed that the kevlar had a small bump on it, so on my lunch break I took it to the Verizon store and showed the manager (Theresa). I explained to her that I paid retail for the phone and did not want to try and fix it myself because I did not want to damage the phone. So she takes the phone from me and goes in the back. Comes back 5 minutes later and said they fixed the bump and hands me the phone. To my horror they took a razor blade and sliced it off. I was shocked. There was a hole in my phone where once I had a bump.
I told here that would not work and the manager (Theresa) kept saying that it was fine and if I was upset I could return it within 14 days but for now just buy a case and put it on my phone. I explained to her that I sell my phones after I am done with them and this would effect the price. She disagreed and said its so small no one will notice. I did not have my receipt or box with me so I could not do a refund at that time. I asked two other employees in front of her and they both agrees that the hole was not acceptable, but she just kept disagreeing and trying to sell me a case. So I brought the case, and told her I would go home and come back and do a refund. She scolded me in the store and told me I should give it a try the way it is.....What am I 12.
I leave the store and start driving home and look down at the case and she sold me one for the HD not the Maxx HD. WOW
So I was half way home turned around and went back and had to make the exchange.
Ughhhhhh
So I called 611 to see if they could help resolve the issue, The lady on the phone was very helpful but said the store that damaged the phone would have to replace it. She even called the store and spoke with the manager (Theresa) who gave the phone agent the same story. So when the phone agent gets on the phone with me after being on hold she apologizes and tells me the she is floored at how the manager is acting and reported her and escalated the issue. They found another Verizon store in my area and worked out the exchange. They even called me back to make sure everything was resolved and the I had gotten a new phone.
I ended up taking the phone to a Verizon kiosk in BJ's after calling 611 and escalating the issue, and the did a full exchange and gave me a new phone.
Finally I have my phone and it is set up and evrything is good with the world...
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