If still on ICS download matt's 1.82 utility and run option 1. You will lose data, but it will unbrick your phone.
Sent from my DROID RAZR using Tapatalk 2
I know this is really old but I hate responses like this. Trying to fix my sister's device and this is worded as if I know who Matt is and what his 1.82 utility is. I'm going to do some searching but who the hell is Matt? Is that a user on this forum? Is that just the name of the utility?
I'm not saying I'm ungrateful... just saying that the responses like this as well as people chiming in with "just root it" as an answer in other threads aren't as helpful as the author may have originally thought. To an outsider searching for help it is incredibly vague.
I appreciate that this thread is even here for me to follow it's breadcrumbs. Just a little more context is useful when providing an answer.
Off to search the web some more... already at it 3 hours and nothing is working, then I came across this post. So I'll come thank this post if I ever find out who Matt is.
EDIT: Well, I don't know who Matt is but I was able to locate the utility. Sorry for being a jerk about it, years later no less, but just wanted to say that since people go looking for this stuff, when their carrier is unable to help them, it might make sense to give a hint as to what they are looking for. For anyone else that finds this post, "Droid RAZR utility" is what you are searching for. I assume there must be something against posting links or whatever since no one else advised and when I located it, it was behind a few hidden links as if it isn't supposed to be out there or they just want to limit the downloads. In any case, I hope I've helped the next person.