Not able to connect to any wifi network

[shavens]

I just got a Droid Razr this past Friday and I'm not able to connect to any wifi network. I've called Verizon a few times and Motorola a few times and nobody can solve it. They recommend that I bring the phone into Verizon for a replacement. Does anybody know any way of solving this issue? I love the phone but I need to be able to connect to wifi for some things.

 

[pbj420]

Have u rooted the phone at all? Did u buy the phone used or new?

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

 

[shavens]

Re: Sarah

No, I haven't rooted the phone. I got it new from Verizon.

 

[pbj420]

Can u get on the wireless network with a computer or other wireless device?

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

 

[shavens]

Re: Sarah

Yes, I can do it on my old droid 2 without a problem. I have an open wifi network at work that I like use when I need it. The people that sit right around me can access wifi to on their android phones.

 

[anicholas7]

Re: Sarah

Two possible things you can try.
1) Unplug your router for 30 seconds then plug it back in. Then try to connect.
2) If you have a firewall set up on your computer, turn it off then try to connect your phone to the wifi. Then you can turn on your firewall again.

 

[pbj420]

Then personally I would return the device for a new one. They should replace it with a brand new phone if u just bought it. If u have called customer service and they can't help then I would say that ur phone has a faulty network card in it. There isn't much anyone can do on these forums for that problem unless u root ur phone. Even then its likely u still won't get it to work if it initially didn't work coming from the factory.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

 

[shavens]

Re: Sarah

OK, thanks. I'm going to take it back to the store.

 

[pbj420]

ur welcome. Sorry I couldn't be more of some help. Here's to hoping the next phone works just fine.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

 

[shavens]

Re:Can't connect to wifi on Droid Razr

Thanks, I appreciate your time and effort.

 

[karl1coleman]

Re: Sarah

I wouldn't waste your time with any of this. Just take it back for a new one.

 

[invalid_user]

Have you toggled Airplane mode on and off? Does your RAZR "see" the networks? and you just can't connect or does it not see anything?