Success returning the phone?

[AntLyoN2053]

Received the phone today and I this is not the phone for me. I have left a voicemail and sent an email to essential. Has anyone return their phone? What was the process like?

 

[markwebb]

Received the phone today and I this is not the phone for me. I have left a voicemail and sent an email to essential. Has anyone return their phone? What was the process like?

I can't even get to them to cancel an 8 day order which still hasn't shipped. Good luck on that.

 

[anon(238680)]

Has anyone return their phone?

They were just being delivered today. I think that's a fairly premature question. You have 30 days, right?

 

[AntLyoN2053]

I can't even get to them to cancel an 8 day order which still hasn't shipped. Good luck on that.

Lol, thanks, same to you. That's the same story in every forum, twitter, and other social media sites. Ill keep trying and if not Ill contact Chase and ask for a charge back.

 

[bhatech]

They were just being delivered today. I think that's a fairly premature question. You have 30 days, right?

15 days

 

[AntLyoN2053]

They were just being delivered today. I think that's a fairly premature question. You have 30 days, right?

From what I have seen the whole return process seems to almost be impossible. I was going to refuse delivery but since you cant even get a hold of anyone there I dint want it to banish in to the ether along with my money. I can always try to sell it if nothing else.

 

[anon(4743061)]

I just complained at them a bunch of times on Twitter, they said the would "elevate" my case. I don't know if it will really help but at least I actually got a response from someone

 

[anon(1733)]

I was also worried about returning it or refusing shipment. I found someone to purchase the device so I'll just get it and turn it over to someone else. I'm done with this company. Don't want to go further down the road with them at this point.

 

[anon(661246)]

I just placed a request to return

 

[jamezr]

I emailed them everyday fir over a week. I politely requested a cancellation and refund. Politely explained I was charged with no product for a week and considered this to be fraud. Let them know I would be filing a BBB complaint and talking to my states attorneys office. I got the refund email this morning! I will get a refund in 7-10 days to the card I paid with.
Now to wait for 7 days and see what happens.

 

[anon(661246)]

I emailed them everyday fir over a week. I politely requested a cancellation and refund. Politely explained I was charged with no product for a week and considered this to be fraud. Let them know I would be filing a BBB complaint and talking to my states attorneys office. I got the refund email this morning! I will get a refund in 7-10 days to the card I paid with.
Now to wait for 7 days and see what happens.

Sounds like a nightmare

 

[anon(4743061)]

Well after I got them to respond to me on Twitter the assured me a 24 hour response... It's about that time and nothing. This is turning into a nightmare!

What email address are you guys getting a response from? support@essential.com?

 

[anon(661246)]

Well after I got them to respond to me on Twitter the assured me a 24 hour response... It's about that time and nothing. This is turning into a nightmare!

What email address are you guys getting a response from? support@essential.com?

I sent to that address.. it's been over 24 hours and nothing

 

[anon(4743061)]

FYI: I reached out to Affirm to see if they could do anything to help get the return going since their partner doesn't respond. They seem willing to help.

 

[jamezr]

Has anyone managed to actually get money refunded back from this outfit? I mean real money....not just a email saying a refund will be coming.

 

[msp1518]

I have been credited the 699 because my bank charged them back. Essential has never ever responded to my many emails asking for cancellation and then (after they shipped it) a way to send it back for a refund. Essentially, they have no customer service.

 

[anon(661246)]

Still waiting for a response as they have until Tuesday before I report them to the BBB and then calling my credit card company

 

[anon(4743061)]

I sent another email to them today and it actually went through this time. Almost immediately I got an automated message saying they received my email and someone was reviewing it. I never got the automated message till now. about an hour later I got an initial response from an actual human.

It seem to me that their entire support system has been shut off up to this point. I'm going to try and call them and see if it still goes straight to voicemail. EDIT: still goes right to VM

 

[aitt]

FYI: I reached out to Affirm to see if they could do anything to help get the return going since their partner doesn't respond. They seem willing to help.View attachment 266978

I told affirm I won't be paying them because i have asked numerous times to cancel my order and then trying to get a refund. When i explained to them I won't be paying them they opened a case

 

[aitt]

I sent numerous refund and cancellation emails and got nothing but the run around or no response. I told Affirm I will not be paying them. No response on FB and I don't use Twitter. They sure as hell replied to someone on FB about to review their received phone while completely ignoring everyone complaints. Affirm opened a case so we'll see what happens.