1. jrodjrxbox's Avatar
    So to use my phone at it's full potential I have to change my plan to a new plan that has free 5g but for the equalivent plan is 40 dollars more lol πŸ˜‚πŸ˜‚πŸ€£ man who knew free equal 40 dollarsπŸ€”.

    . πŸ˜‚πŸ€£πŸ˜…πŸ˜­πŸ™ƒ
    09-30-2020 05:15 PM
  2. Mooncatt's Avatar
    So to use my phone at it's full potential I have to change my plan to a new plan that has free 5g but for the equalivent plan is 40 dollars more lol man who knew free equal 40 dollars.

    .
    Wow, I suddenly don't feel so bad. If I switched to free 5G, it would only increase my bill $10/mo. Must be because it's not available many places.
    09-30-2020 05:17 PM
  3. jrodjrxbox's Avatar
    So I spoke to rep it's a 50 dollar increase and then on top of that losing about 35 dollars in discounts. so yeah that's a no for me. I guess I need to start to shop around my att bill is already over 600 that's including my directtv
    09-30-2020 05:20 PM
  4. mustang7757's Avatar
    So I spoke to rep it's a 50 dollar increase and then on top of that losing about 35 dollars in discounts. so yeah that's a no for me. I guess I need to start to shop around my att bill is already over 600 that's including my directtv
    Want me correct the title to Att?
    09-30-2020 05:52 PM
  5. jrodjrxbox's Avatar
    Want me correct the title to Att?
    Yes please
    mustang7757 likes this.
    09-30-2020 05:57 PM
  6. mustang7757's Avatar
    Yes please
    Done
    09-30-2020 05:57 PM
  7. jrodjrxbox's Avatar
    I just noticed their is a carrier forum if you want to move there you can. sorry if i put it in the wrong spot.
    mustang7757 likes this.
    09-30-2020 05:59 PM
  8. Talderon's Avatar
    Man, again, I am so glad I moved off of AT&T.

    I am with Sprint/T-Mobile and the Note 20 is my first 5G phone and I needed to change NOTHING on my plans to get on 5G. Ok, I lied, I needed a 5G device.
    09-30-2020 06:00 PM
  9. mustang7757's Avatar
    [Ok moved to general carrier forum]
    09-30-2020 06:01 PM
  10. jrodjrxbox's Avatar
    Yup man it's crazy the lady was like but your 20 gb of more hotspot πŸ™ƒπŸ™ƒ
    09-30-2020 06:02 PM
  11. kixfan's Avatar
    I think AT&T 5G is just a fantasy that doesn't really exist. I bought a Note20u AT&T directly from Samsung. I ended up have to change my plan from an older unlimited plan to their latest greatest unlimited elite 5G plan. According to AT&T's site my neighborhood is smack dab in the middle of 5G coverage according to their map and a zip code search on their site. I get no 5G at all. AT&T says my phone is not on their approved list of acceptable model numbers for AT&T 5G. It's a US version bought directly from Samsung as an AT&T version! My coworker bought the exact same phone from Samsung (also AT&T) when i bought mine but he gets 5G. I'm beyond p*ssed at AT&T and now I'm stuck with a more expensive unlimited plan than before and cannot go back because it's an old plan. I still think the rep didn't know what he was talking about saying my phone isn't 5G capable on AT&T. Makes absolutely zero sense! The only thing he said that made sense is that since I changed my plan the new phone's IMEI hasn't updated on their system yet but I doubt that has much to do with 5G but I could be wrong. Anyone else having this kind of issue? Any suggestions would be appreciated.
    10-01-2020 01:42 PM
  12. Mooncatt's Avatar
    I think AT&T 5G is just a fantasy that doesn't really exist. I bought a Note20u AT&T directly from Samsung. I ended up have to change my plan from an older unlimited plan to their latest greatest unlimited elite 5G plan. According to AT&T's site my neighborhood is smack dab in the middle of 5G coverage according to their map and a zip code search on their site. I get no 5G at all. AT&T says my phone is not on their approved list of acceptable model numbers for AT&T 5G. It's a US version bought directly from Samsung as an AT&T version! My coworker bought the exact same phone from Samsung (also AT&T) when i bought mine but he gets 5G. I'm beyond p*ssed at AT&T and now I'm stuck with a more expensive unlimited plan than before and cannot go back because it's an old plan. I still think the rep didn't know what he was talking about saying my phone isn't 5G capable on AT&T. Makes absolutely zero sense! The only thing he said that made sense is that since I changed my plan the new phone's IMEI hasn't updated on their system yet but I doubt that has much to do with 5G but I could be wrong. Anyone else having this kind of issue? Any suggestions would be appreciated.
    Have you and your co-worker been next to each other in an area he gets 5G? It would be helpful to know if you both get 5G or not. It would also be a good test for him to come to your place to see if he gets 5G.

    Without more investigation, this could be a settings issue, a signal/coverage issue, a network configuration issue, or something else. I read that TMO requires a special 5G compatible SIM card, so it wouldn't hurt to compare yours to your friend's SIM card too (I'm not familiar with AT&T's implementation, so this may not be an issue).
    kixfan likes this.
    10-01-2020 02:57 PM
  13. kixfan's Avatar
    Have you and your co-worker been next to each other in an area he gets 5G? It would be helpful to know if you both get 5G or not. It would also be a good test for him to come to your place to see if he gets 5G.

    Without more investigation, this could be a settings issue, a signal/coverage issue, a network configuration issue, or something else. I read that TMO requires a special 5G compatible SIM card, so it wouldn't hurt to compare yours to your friend's SIM card too (I'm not familiar with AT&T's implementation, so this may not be an issue).
    I was told that AT&T doesn't have special 5G sim cards. I read that about TMO too. I'm wondering if the IMEI not being registered on my account is the issue.
    10-01-2020 03:17 PM
  14. jrodjrxbox's Avatar
    I was told that AT&T doesn't have special 5G sim cards. I read that about TMO too. I'm wondering if the IMEI not being registered on my account is the issue.
    Have you check to make your using the proper APN ?
    kixfan likes this.
    10-01-2020 11:05 PM
  15. strikeIII's Avatar
    I was told that AT&T doesn't have special 5G sim cards. I read that about TMO too. I'm wondering if the IMEI not being registered on my account is the issue.
    Yeah if you IMEI is not provisioned properly on your account then that is most likely the cause.
    kixfan likes this.
    10-02-2020 10:07 AM
  16. kixfan's Avatar
    Yeah if you IMEI is not provisioned properly on your account then that is most likely the cause.
    That was exactly the problem! After messing around with chat and phone support for several days I have determined that both are 100% useless! I went into the AT&T store in the local mall yesterday after work. Told the guy there my issues. He got on his tablet, brought up my account, and had everything fixed in 5 minutes. My wife's Note 20 was showing as unknown device so she couldn't get 5G or add insurance to her phone (trust me...she NEEDS insurance). He updated her to the correct IMEI and added the insurance. He then updated my IMEI from my old Note 9 to my new Note 20. I went home and BOOM we both had 5G service working for us. Wish I would have just went to the store to begin with!
    strikeIII and ManiacJoe like this.
    10-02-2020 10:21 AM
  17. o4liberty's Avatar
    I left AT&T for several reasons and went with TMobile and couldn't be happier. Their 5G might be a bit slower but it's almost everywhere I go and I don't pay extra for it. Just like Verizon that charge for a no existing 5G service.
    10-03-2020 05:33 AM

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