1. Rumblee1's Avatar
    I never had an issue with visual voicemail in the past till I went to set it up on my new galaxy s21 ultra. I kept getting a notice that said something like "being used on another account". This shouldn't be because I'm using the same sim card that was in my old phone. As much as they tried, T-mobile help couldn't solve my issue, which I read was an ongoing one for years. So I uninstalled the T-mobile VV app, and installed the metro by T-mobile VV app. It's exactly the same app, the icon is also the Sam. BUT IT WORKED. So if you're having an issue, forget calling tmo support. Just uninstall tmo VV, and install metro VV.
    B. Diddy and racedog like this.
    07-13-2021 11:15 AM
  2. racedog's Avatar
    Been having the same issue with vv for some time. I finally just gave up and removed the vv app. Took your suggestion and dowoadws the Metro VV app and it works great on my S21+ on TMO.

    Thanks for the heads up!
    07-14-2021 12:46 PM

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