My HTC one broke and I heard that people with a faulty phone called ATT and had them replace it without going through the HTC warranty. Am I able to do this if i'm on the GO Phone plan?
How did you purchase the phone? was it from HTC? used off internet? new from an ATT store?
What broke?
We need more info to try to help you.. Based on what you said so far my answer would be no. You would need to go through HTC.
You will need to send it back to HTC directly.
The item was not purchased thru the ATT store and you have a pre-paid service.
Hope everything works out for you and sorry to hear about the board issue.
I recently had to wipe mine clean and start from scratch after a failed attempt at side-loading an update.. rookie movie on my part but oh well.. live and learn..