I hope this will help you out. Per T-mobile website:
ETF Reimbursement FAQs
How long will it take to get my reimbursement and can I do anything to speed up the process?
Once you have a complete submission you can expect to receive your ETF reimbursement within 8 weeks. While we cannot guarantee faster processing there are some ways to help us verify your request quickly.
Be sure to submit the page from your final bill with the Early Termination Fees broken out for each applicable line on the account. If you submit only the summary page showing the total ETF for all lines it may delay processing.Only submit for lines that have an ETF associated. More often than not customers find there will be some lines on their account without an ETF. Avoid submitting requests for these lines with no ETF associated. Refer to the detailed page of your final bill to see which lines have an ETF.Try to match the telephone number with the associated ETF for that line when you submit. Accurately matching these numbers helps us verify the information.
***********How do I submit my final bill for ETF reimbursement? ***********
First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to
www.switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. Your final bill must reflect “contract termination fee” or “early termination fee (ETF)” for each line requesting to be reimbursed. If you prefer, you canprint out a submission form*and mail in a copy of your bill with the completed form to the PO Box listed on the form.
How does it work? What does the process look like? How do customers receive their credits?
Customers currently under contract with another carrier are eligible to have their early termination fees reimbursed when they switch to T-Mobile and trade-in their device (ETF up to $350 per line up to 10 lines). It’s two simple steps.
When porting their number they can trade-in their current phones and tablets at any participating T-Mobile location and receive a trade-in credit based on the market value for each, which can be applied towards a new device purchase.
Then, when they get their final bill listing their ETF amounts, they simply send it to T-Mobile or submit it online at switch2tmobile.com, and within 8 weeks they receive a Visa® Prepaid Card covering their ETF amount up to $350 per line. The amount paid will not be more than the ETF amount the customers’ previous carriers charge for the type of device traded-in.
How soon after I switch to T-Mobile do I have to submit my reimbursement request?
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.
Also, here is a link to the Web page:
https://www.switch2tmobile.com/?icid=WMD_TM_CNTRCTFRDM_OA2H2RG02621
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