Email on Fi account

[Hypnotoadd]

I recently got married, & I'm working on converting everything from my old personal Gmail email (which contains my old last name) to my new personal Gmail email.

I did an online chat with Google Fi today, they're telling me they can only change my email by cancelling the current Fi account & creating a new one. The kicker is, when we bought our Pixel phones (a gen 1 XL & gen 2 regular Pixel), they were bought with device protection & Google says I'll lose that on the new account. Has anyone successfully changed their email address & not had this issue?

I'm wondering if there's some special, magical way to ask for this, that won't cause us to lose our device protection. Otherwise, it's not a huge deal to keep the old email account around until we replace these phones, but that could be another year away.

 

[kct1975]

My personal suggestion would be to simply have your old email address automatically forwarded emails to your new email address.

 

[Hypnotoadd]

That's what we'll have to do. It's just crazy that they can't easily change an email address without screwing things up.

 

[Ry]

That's what we'll have to do. It's just crazy that they can't easily change an email address without screwing things up.

Gmail address = Google account.

They're not in the business of creating aliases like you would with work/Exchange/business emails.