1. BassSoLow's Avatar
    Hey all, so I've been having issues with the speakers in my Note 10 Plus 5G.

    I called Verizon and they are sending me another device.

    The guy I spoke with said that because the device is so new, they may just pull a new one off the shelf and send that instead of a Refurb or recertified device.

    Is there a way to tell which one you get?

    Thanks for the help!
    02-17-2020 12:24 PM
  2. Climb14er's Avatar
    Most of the time, you'll get a certified refurbed phone. Who knows, you might luck out! I got a Note 9 last year, replacement, was NIB. I was kind of surprised, astonished so to speak. If you get one of the shipping boxes, that only has your phone in a cardboard, with plastic sleeve, that's their certified phones. Good luck and hope whatever phone you get, runs right with a top notch battery.
    aximtreo likes this.
    02-17-2020 04:32 PM
  3. me just saying's Avatar
    it should say in the paperwork.
    02-17-2020 04:35 PM

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