1. Charlie Franco's Avatar
    i cant used my phone at i cant do factory reset or get into the settings of the phone because the app keeps showing dont matter if i have the chip off the wifi off they log i really really need some help cuz i have no idea on how to remove it i have a laptop but its HP Chromebook if anyone could help me please
    05-08-2020 07:14 PM
  2. mustang7757's Avatar
    Hi, welcome!
    https://findmymobile.samsung.com/

    Sign into there with your Samsung account u used on the phone to remotely open it .
    05-08-2020 07:20 PM
  3. mustang7757's Avatar
    05-08-2020 07:22 PM
  4. Charlie Franco's Avatar
    ok imma to it
    05-08-2020 07:32 PM
  5. mustang7757's Avatar
    05-08-2020 07:35 PM
  6. Charlie Franco's Avatar
    galaxy a20 a device admin has lock-screenshot-2020-05-08-17.49.38.png

    im in sorry forgot the pswrd
    05-08-2020 07:51 PM
  7. mustang7757's Avatar
    im in sorry forgot the pswrd
    If you know your Google password, go into recovery do factory reset but you will lose your data , at this time nothing else can do .
    05-08-2020 08:05 PM
  8. Charlie Franco's Avatar
    i know how to factory reset but it wont do it its this app keep it on lock
    05-08-2020 08:09 PM
  9. mustang7757's Avatar
    i know how to factory reset but it wont do it its this app keep it on lock
    Not in the app , in recovery , you said you don't remember Samsung password so can't do it that way .
    05-08-2020 08:12 PM
  10. Charlie Franco's Avatar
    galaxy a20 a device admin has lock-img-20200508-wa0108.jpggalaxy a20 a device admin has lock-img-20200508-wa0046.jpggalaxy a20 a device admin has lock-img-20200508-wa0110.jpg

    if i do the reset it just goes back to normal

    i reset my passw from samsung im in the page u said
    Attached Thumbnails galaxy a20 a device admin has lock-img-20200508-wa0099.jpg  
    05-08-2020 08:33 PM
  11. mustang7757's Avatar
    i reset my passw from samsung im in the page u said
    Ok , the find my Samsung device page, your in?
    05-08-2020 08:39 PM
  12. Charlie Franco's Avatar
    yes sr im in the samsung webpage
    but no imfo showa up only for my other phones i have to phone on the recovery screen do i enter de wify for samsung page to be able to locate the phone? i think the joy app got into the phone by a messege

    if you want i can give you my email and pswrd from samsung
    05-08-2020 08:51 PM
  13. mustang7757's Avatar
    if you want i can give you my email and pswrd from samsung
    No..[.you don't give that out to anyone ]
    05-08-2020 08:57 PM
  14. mustang7757's Avatar
    yes sr im in the samsung webpage
    but no imfo showa up only for my other phones i have to phone on the recovery screen do i enter de wify for samsung page to be able to locate the phone? i think the joy app got into the phone by a messege
    If it doesn't see that device your not log in on phone and recovery factory reset doesn't work?
    05-08-2020 08:58 PM
  15. Charlie Franco's Avatar
    :/ ok sorry i just dont know how this app got to the phone and lock it and i know about wood not about phones really sorry sr
    05-08-2020 09:00 PM
  16. mustang7757's Avatar
    :/ ok sorry i jut dont know how this app got to thw phonw and lock it and know about wood not about phones really sorry sr
    Its ok, personal information dont give anyone .
    Can you tell me about what happened in recovery again?
    05-08-2020 09:02 PM
  17. Charlie Franco's Avatar
    yes, after the recovery it goes back to normal with my screensaver and my screenlock i got a message from payjoy app its the app that had my phone lock it has access to everything of my phone before the app lock the phone i try to root it but it didnt allow me to try to get dev options on an didnt let me now im not able to used setting or app on the phone only emergency calls i removed the wify from the phone but i read that thay get into the sistem phone even if its not on wify or locked
    05-08-2020 09:17 PM
  18. mustang7757's Avatar
    yes, after the recovery it goes back to normal with my screensaver and my screenlock i got a message from payjoy app its the app that had my phone lock it has access to everything of my phone before the app lock the phone i try to root it but it didnt allow me to try to get dev options on an didnt let me now im not able to used setting or app on the phone only emergency calls i removed the wify from the phone but i read that thay get into the sistem phone even if its not on wify or locked
    So you highlighted factory reset then press the power button to select that action ?
    05-08-2020 09:19 PM
  19. Charlie Franco's Avatar
    So you highlighted factory reset then press the power button to select that action ?
    yes i could do it again ill make a vid of it if you wat for you to see
    05-08-2020 09:21 PM
  20. mustang7757's Avatar
    yes i could do it again ill make a vid of it if you wat for you to see
    No I believe you lol
    You will have to flash the stock firmware or send it in for repair
    05-08-2020 09:27 PM
  21. Charlie Franco's Avatar
    https://drive.google.com/open?id=1vo...hS2ogA3h1371LU

    how do i do that? send it to repair where? i live in mexico
    05-08-2020 09:35 PM
  22. mustang7757's Avatar
    how do i do that? send it to repair where? i live in mexico
    You ever flash before a firmware ?
    05-08-2020 09:42 PM
  23. mustang7757's Avatar
    [Moved this this from s20 forums to general help , you have Samsung a20 not s20]
    05-08-2020 09:50 PM

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