[Charlie Franco]

i cant used my phone at i cant do factory reset or get into the settings of the phone because the app keeps showing dont matter if i have the chip off the wifi off they log i really really need some help cuz i have no idea on how to remove it i have a laptop but its HP Chromebook if anyone could help me please

[mustang7757]

Hi, welcome!
https://findmymobile.samsung.com/

Sign into there with your Samsung account u used on the phone to remotely open it .

[mustang7757]

[Merged duplicates]

[Charlie Franco]

ok imma to it

[mustang7757]

Ok.let me know

[Charlie Franco]

im in sorry forgot the pswrd

[mustang7757]

im in sorry forgot the pswrd

If you know your Google password, go into recovery do factory reset but you will lose your data , at this time nothing else can do .

[Charlie Franco]

i know how to factory reset but it wont do it its this app keep it on lock

[mustang7757]

i know how to factory reset but it wont do it its this app keep it on lock

Not in the app , in recovery , you said you don't remember Samsung password so can't do it that way .

[Charlie Franco]

if i do the reset it just goes back to normal

i reset my passw from samsung im in the page u said

[mustang7757]

i reset my passw from samsung im in the page u said

Ok , the find my Samsung device page, your in?

[Charlie Franco]

yes sr im in the samsung webpage
but no imfo showa up only for my other phones i have to phone on the recovery screen do i enter de wify for samsung page to be able to locate the phone? i think the joy app got into the phone by a messege

if you want i can give you my email and pswrd from samsung

[mustang7757]

if you want i can give you my email and pswrd from samsung

No..[.you don't give that out to anyone ]

[mustang7757]

yes sr im in the samsung webpage
but no imfo showa up only for my other phones i have to phone on the recovery screen do i enter de wify for samsung page to be able to locate the phone? i think the joy app got into the phone by a messege

If it doesn't see that device your not log in on phone and recovery factory reset doesn't work?

[Charlie Franco]

:/ ok sorry i just dont know how this app got to the phone and lock it and i know about wood not about phones really sorry sr

[mustang7757]

:/ ok sorry i jut dont know how this app got to thw phonw and lock it and know about wood not about phones really sorry sr

Its ok, personal information dont give anyone .
Can you tell me about what happened in recovery again?

[Charlie Franco]

yes, after the recovery it goes back to normal with my screensaver and my screenlock i got a message from payjoy app its the app that had my phone lock it has access to everything of my phone before the app lock the phone i try to root it but it didnt allow me to try to get dev options on an didnt let me now im not able to used setting or app on the phone only emergency calls i removed the wify from the phone but i read that thay get into the sistem phone even if its not on wify or locked

[mustang7757]

yes, after the recovery it goes back to normal with my screensaver and my screenlock i got a message from payjoy app its the app that had my phone lock it has access to everything of my phone before the app lock the phone i try to root it but it didnt allow me to try to get dev options on an didnt let me now im not able to used setting or app on the phone only emergency calls i removed the wify from the phone but i read that thay get into the sistem phone even if its not on wify or locked

So you highlighted factory reset then press the power button to select that action ?

[Charlie Franco]

So you highlighted factory reset then press the power button to select that action ?

yes i could do it again ill make a vid of it if you wat for you to see

[mustang7757]

yes i could do it again ill make a vid of it if you wat for you to see

No I believe you lol
You will have to flash the stock firmware or send it in for repair

[Charlie Franco]

https://drive.google.com/open?id=1vo...hS2ogA3h1371LU

how do i do that? send it to repair where? i live in mexico

[mustang7757]

how do i do that? send it to repair where? i live in mexico

You ever flash before a firmware ?

[mustang7757]

[Moved this this from s20 forums to general help , you have Samsung a20 not s20]