1. barryman99's Avatar
    I am in the UK and am having a puzzling problem with access to BBC iPlayer. I recently had to do a complete factory reset and then reinstalled all my apps. Now I cannot access the BBC iPlayer app from my tablet (a generic one running Android 6) although it was running perfectly before the reset. I can access it if I go through my Opera browser but not if I click directly onto the app icon. Whenever I try starting the app it shows a message: "No network connection - BBC iPlayer is currently unavailable". I have checked / done the following:

    1. Cleared all caches for the app
    2. I have uninstalled it and re-installed it to no avail
    3. Checked my wifi connection but that is 100% fine and all other apps work on it.
    4. Installed BBC media Player in case it needs that to run alongside iPlayer
    5. Checked location services under settings.
    6. I've run every cleanup type program I have

    So, can anyone think of what I might do to use the app as the browser only gets me onto the website. As I said, it worked fine on this same tablet before I reset it.
    06-03-2020 03:08 AM
  2. B. Diddy's Avatar
    It may be that the current version of BBC iPlayer in the Play Store is no longer compatible with Marshmallow, and the version you had on the tablet before the reset was the last version that was still compatible.
    Laura Knotek likes this.
    06-03-2020 03:18 AM
  3. me just saying's Avatar
    exactly what tablet do you have? where did you download the app from? it should work with your android version.

    https://www.bbc.co.uk/iplayer/help/q...p-requirements.
    Laura Knotek likes this.
    06-03-2020 07:02 AM
  4. Kizzy Catwoman's Avatar
    If I recall you also need to install a separate app to get iplayer to work properly.

    This is the link to install BBC Media Player. Hopefully it will then work. I also live in the UK

    https://play.google.com/store/apps/d...id.mediaplayer
    Laura Knotek likes this.
    06-03-2020 08:07 AM
  5. Kizzy Catwoman's Avatar
    I am not sure if you still have to install it but I always do and have no issue with using iPlayerNo access to BBC iPlayer?-screenshot_20200603-140814_google-20play-20store.jpegNo access to BBC iPlayer?-screenshot_20200603-140800_google-20play-20store.jpeg
    Laura Knotek likes this.
    06-03-2020 08:08 AM
  6. barryman99's Avatar
    Thanks everyone - I think I have solved this by a) updating BBC Media Player, b) unplugging my router, leaving it disconnected for 10 minutes, then booting up again. I also noticed I had two frequencies set on it so I disconnected the higher one.
    I don't know what exactly fixed things but, hey, it's now working so thanxx for your input.
    06-05-2020 07:41 AM
  7. hallux's Avatar
    I also noticed I had two frequencies set on it so I disconnected the higher one.
    This should have had nothing to do with an app not working. In fact - in congested areas the 5 gHz WiFi is beneficial. I have both broadcasting at my place with no issues (but I'm not using that app). See if it will work with that turned back on.
    06-05-2020 08:58 AM
  8. B. Diddy's Avatar
    Do you remember if both bands (2.4 GHz and 5 GHz) had the same SSID? If so, that can sometimes cause confusion for a device.

    Anyway, glad it's working now!
    06-05-2020 10:23 AM

Similar Threads

  1. Android 10 has lead to random restarts on my A50!
    By Android Central Question in forum Samsung Galaxy A Series
    Replies: 6
    Last Post: 06-05-2020, 11:29 AM
  2. What are 10166, 10165, and 10164? They are using my battery too much!
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-03-2020, 03:04 AM
  3. Android 10 has lead to random restarts on my A50!
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 06-02-2020, 06:01 PM
LINK TO POST COPIED TO CLIPBOARD