1. Aiiyiiyiii's Avatar
    It usually offers biometric unlocking, but instead goes straight to password. Give the password and it remains locked. What to do? Haven't had any trouble previously. Password has not been changed. Just won't let me in!
    12-20-2020 10:21 PM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    If your sign into your Samsung account on the phone can try remotely unlock your device here
    https://findmymobile.samsung.com/

    Otherwise factory reset in recovery.
    Aiiyiiyiii likes this.
    12-20-2020 10:28 PM
  3. Aiiyiiyiii's Avatar
    Whew... all good... finally teased it into accepting RESTART. Issue was apparently caused by leaving phone on with music player running. Playlist had finished, display went black, but phone was still on with music player running. Thanks for your reply!
    mustang7757 likes this.
    12-21-2020 12:14 PM
  4. mustang7757's Avatar
    Whew... all good... finally teased it into accepting RESTART. Issue was apparently caused by leaving phone on with music player running. Playlist had finished, display went black, but phone was still on with music player running. Thanks for your reply!
    Thats great
    Your welcome!
    12-21-2020 12:16 PM

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