1. mikaho's Avatar
    I had a Note 5 and was using the standard android chat app. I just got a Note 8 and am wondering why my chat history did not transfer? My wife just moved from a Motorola g6 to a note 8 and also uses the standard android chat app. Her history transferred.
    01-02-2021 08:35 AM
  2. mustang7757's Avatar
    Hi, how did you do the transfer?
    01-02-2021 09:36 AM
  3. mikaho's Avatar
    I followed the wizard that ran when I initially started the phone. There was a point where it asked which backup I wanted restore and showed me the latest backup from my old phone from earlier the same day. I restored that backup.
    01-02-2021 11:15 AM
  4. mustang7757's Avatar
    I followed the wizard that ran when I initially started the phone. There was a point where it asked which backup I wanted restore and showed me the latest backup from my old phone from earlier the same day. I restored that backup.
    So you have them backed up to Samsung cloud ?
    01-02-2021 02:34 PM
  5. mikaho's Avatar
    No, to Google cloud.
    01-02-2021 04:43 PM
  6. mustang7757's Avatar
    No, to Google cloud.
    Hmm ..I never trust Google back up and have Samsung cloud or Samsung Smart Switch on pc for those back.ups and they don't have the option to try restore later on after set up wizard .

    Transfer android chat history to new phone-screenshot_20210102-181217_samsung-20cloud.jpegTransfer android chat history to new phone-screenshot_20210102-181440_google-20play-20services.jpeg
    Laura Knotek likes this.
    01-02-2021 05:15 PM
  7. mustang7757's Avatar
    Bottom is Google no choice to restore
    01-02-2021 05:20 PM
  8. ManiacJoe's Avatar
    If you still have the old phone available, give this a try:
    https://play.google.com/store/apps/d...SBackupRestore
    mustang7757 likes this.
    01-03-2021 09:04 PM
  9. mustang7757's Avatar
    If you still have the old phone available, give this a try:
    https://play.google.com/store/apps/d...SBackupRestore
    Thanks, I was trying remember this app to recommend in another thread .
    01-03-2021 09:07 PM
  10. B. Diddy's Avatar
    I moved this from the Android Apps forum to the General Help forum since the former is intended for developers to promote their apps.
    01-04-2021 11:57 AM

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