1. oceanguyty's Avatar
    I had to do a system restore on my S20 FE 5g. I had backed up my phone to my pc this past week, so I wasn't too stressed about having to do a restore. The problem is my contacts and other folders were backed up by Smart Switch as .bk files. I have tried everything that I can think of. I even downloaded a trial version of Adobe FrameMaker because I read somewhere that that can read bk files. Well, that didn't work. I tried to also rename the file/s and that didn't work. I am literally in tears. I am now sitting here with a complete restore of a phone and I have a backup on my laptop but no way to get Smart Switch to access the files. Can anyone help? Please.
    01-31-2021 03:14 AM
  2. anon(10614692)'s Avatar
    Smart Switch creates a folder on your PC for loading in Smart Switch. I don't see any .bk files so I'm not sure what you have done.
    01-31-2021 05:41 AM
  3. mustang7757's Avatar
    Hi, welcome to AC!

    If you restored them to your phone why you trying to open the files in smart switch? they will be on your phone.
    01-31-2021 10:24 AM

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