1. jackbuffalo01's Avatar
    i had to reset my phone after that it showed me the text "To continue, sign in with a google account that was previously synced on this device" i have try multiple times the only e mail that have ever being used and there is still no fix
    02-07-2021 11:26 PM
  2. Kizzy Catwoman's Avatar
    Hi there. This is called factory reset protection. Has this phone always been owned by you? Did you have your Google account previously added to this phone? Were there any other Google accounts previously on this phone?

    We need a little more information in order to advise you.
    02-07-2021 11:36 PM
  3. mustang7757's Avatar
    i had to reset my phone after that it showed me the text "To continue, sign in with a google account that was previously synced on this device" i have try multiple times the only e mail that have ever being used and there is still no fix
    Hi, welcome to AC!
    How did you reset the phone?
    02-07-2021 11:40 PM
  4. jackbuffalo01's Avatar
    yeah it was my roomates he said he got it new, we tried his info too but it showed the same
    02-08-2021 03:17 AM
  5. jackbuffalo01's Avatar
    i guess you can call it "manual"
    02-08-2021 03:18 AM
  6. B. Diddy's Avatar
    Ask your roommate if he's sure it was brand new. Where did he buy it from? If it was from a private individual seller or a small shop, chances are it was used and packaged to look like it was new.
    02-08-2021 11:06 AM
  7. jackbuffalo01's Avatar
    so if that were the case is there something that can be done?
    02-09-2021 01:50 AM
  8. B. Diddy's Avatar
    I'm afraid not. We don't allow discussions on trying to bypass security features on this forum. If the phone was purchased relatively recently, you could try discussing with the seller.
    02-09-2021 12:23 PM

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