1. ozstar's Avatar
    HI

    Have a Note 8 and it says it is full.

    I have connected it to my Win 10x64 2004 Build 19041.804

    When I have done this before I see all the files on the Galaxy and just copy/move to the PC then delete them on the phone.

    Now I can't do this is some areas. I am shown an icon like a HD with the Win10 window on it.

    I need to clean out the phone how can O do this please.

    oz
    02-22-2021 12:37 AM
  2. Kizzy Catwoman's Avatar
    Hi there. Try downloading the Your Phone app from the galaxy store.

    https://apps.samsung.com/appquery/ap...oft.appmanager

    You may also need to install it on your Windows machine. This may help you to access the files on your phone.
    02-22-2021 01:49 AM
  3. B. Diddy's Avatar
    Typically, the areas that are hidden from the user are protected system directories that you shouldn't mess with. Which directories are you trying to access that you could see in the past?
    02-22-2021 10:31 AM

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