1. Roger Blair's Avatar
    I just received a ZTE Quest phone. I'm trying to tether (if that's the right word) it to my Windows laptop. When I run the laptop program, it gives me an address where I can download the Android component. When I try the download, the page says "Installed," but I can't find it in my app drawer, so I suspect that it hasn't installed. How do I get it to download?
    06-09-2021 08:54 AM
  2. joeldf's Avatar
    I just received a ZTE Quest phone. I'm trying to tether (if that's the right word) it to my Windows laptop. When I run the laptop program, it gives me an address where I can download the Android component. When I try the download, the page says "Installed," but I can't find it in my app drawer, so I suspect that it hasn't installed. How do I get it to download?
    I'm not sure how it works on other phones. I have it on my Samsung, but Samsung is actually working with Microsoft to integrate the services.

    However, it doesn't show up as an app on my phone either. It's a service that I have to go though Settings to get to. It's called "Link to Windows", and you sign in with a Microsoft account so that "Your Phone" on the PC, signed in with the same account, can connect to it.
    06-09-2021 09:10 AM
  3. Roger Blair's Avatar
    joeldf, I looked under Settings, but couldn't find anything that looked like it. What next?
    06-09-2021 09:26 AM
  4. Roger Blair's Avatar
    joeldf, the app's installed, but it doesn't display my current phone--only my previous one. How do I make the app recognize the phone it's running on?
    06-09-2021 09:51 AM
  5. joeldf's Avatar
    The more I look, it seems that "Your Phone" only supports Samsung phones.

    Everywhere I look, they say it's for "your Android device" , but when I look up supported devices, it's s long list of only Samsung phones and MS's own Surface Duo.

    Was your last device a Samsung?
    06-09-2021 10:07 AM
  6. Roger Blair's Avatar
    No. It was a ZTE Prestige 2, model N9136, and it connected without problems.
    06-09-2021 02:20 PM
  7. joeldf's Avatar
    Well, I'm at a loss. Sorry I can't be more help.

    Someone around here must know more about it.
    06-09-2021 04:50 PM
  8. B. Diddy's Avatar
    Does this come up in your Google Play Store app? https://play.google.com/store/apps/d...hl=en_US&gl=US
    Laura Knotek likes this.
    06-09-2021 10:49 PM
  9. mustang7757's Avatar
    I think this a Samsung feature
    Can't download Microsof "Your Phone Companion"-screenshot_20210610-000003_chrome.jpg
    06-09-2021 11:00 PM
  10. Roger Blair's Avatar
    B. Diddy, it doesn't appear in my Play Store. Strange--it worked on my old zte phone.
    06-10-2021 05:58 AM
  11. mustang7757's Avatar
    B. Diddy, it doesn't appear in my Play Store. Strange--it worked on my old zte phone.
    It could be Microsoft has changed that since Last time from your previous device.
    B. Diddy likes this.
    06-10-2021 09:22 AM
  12. B. Diddy's Avatar
    I agree with mustang7757 -- Windows has gone through a number of significant updates over the past couple of years, so what worked on your old phone is likely pretty different now.
    mustang7757 likes this.
    06-10-2021 09:26 AM
  13. joeldf's Avatar
    @Roger Blair ,

    I looked up a bit more, and the "Your Phone Companion - Link to Windows" app is supposed to be for any phone. What the Play Store says is that the Surface Duo and Samsung phones already have it.

    Strange that you don't see it in the Play Store.

    Have you looked to see if it was installed from your earlier attempt by checking the App list in Settings? It might just be called "Link to Windows Service" .

    Apparently the only to access it, if it did install, is to use the pulldown quick settings. There should be a "Link to Windows" button.

    That's all I got.
    06-10-2021 01:57 PM
  14. mustang7757's Avatar
    @Roger Blair ,

    I looked up a bit more, and the "Your Phone Companion - Link to Windows" app is supposed to be for any phone. What the Play Store says is that the Surface Duo and Samsung phones already have it.

    Strange that you don't see it in the Play Store.

    Have you looked to see if it was installed from your earlier attempt by checking the App list in Settings? It might just be called "Link to Windows Service" .

    Apparently the only to access it, if it did install, is to use the pulldown quick settings. There should be a "Link to Windows" button.

    That's all I got.
    Have you seen my screen shot?
    06-10-2021 04:51 PM
  15. joeldf's Avatar
    Have you seen my screen shot?
    I did. I found that same list and mentioned it earlier. But MS has online information about how to use it for any android phone, so it's a bit confusing. It actually says it's different for the Surface Duo and Samsung phones as the service is installed with the OS.
    06-10-2021 07:53 PM
  16. mustang7757's Avatar
    I did. I found that same list and mentioned it earlier. But MS has online information about how to use it for any android phone, so it's a bit confusing. It actually says it's different for the Surface Duo and Samsung phones as the service is installed with the OS.
    I didn't see MS online just was reading what was in play store under it's description
    06-10-2021 07:55 PM

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