08-03-2021 04:34 PM
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  1. ckfilmstar's Avatar
    ckfilmstar
    For some reason I'm getting no internet connection. I've already restarted my phone and still having the same problem.
    I can connect to wifi but no over the air connection. My carrier is metro pcs/T-Mobile.
    Yesterday I had no issues.
    What else could cause connection issues?
    Maybe metro having issues?
    08-01-2021 04:16 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I moved this from General News to General Help.

    Are you seeing any cell signal bars at all, or is it a circle with a diagonal line through it? Have you already tried contacting Metro customer support?
    ckfilmstar likes this.
    08-01-2021 04:34 PM
  3. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by ckfilmstar
    For some reason I'm getting no internet connection. I've already restarted my phone and still having the same problem.
    I can connect to wifi but no over the air connection. My carrier is metro pcs/T-Mobile.
    Yesterday I had no issues.
    What else could cause connection issues?
    Maybe metro having issues?
    Which phone?
    Can try network reset in settings
    Laura Knotek and B. Diddy like this.
    08-01-2021 06:33 PM
  4. ckfilmstar's Avatar
    ckfilmstar
    Galaxy s9+. I have the latest update.
    Yesterday the phone was working fine. Now I can't connect to the over the air internet. Not sure if I'm wording that correctly lol.
    But connected to wifi is good so far.
    08-01-2021 09:44 PM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    So you're able to make calls, but not connect to the internet via mobile data? Make sure your APN settings are correct for your carrier:

    https://bestmvno.com/apn-settings/me...-apn-settings/
    (might try this one instead if the above doesn't work: https://www.4gtricks.com/2021/04/Met...-Settings.html)
    https://www.androidcentral.com/what-...do-i-change-it
    08-01-2021 09:47 PM
  7. ckfilmstar's Avatar
    ckfilmstar
    @mustang7757. Thanks for the response. When I did the network reset , I am now able to connect. Strange.
    mustang7757 and B. Diddy like this.
    08-03-2021 11:49 AM
  8. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by ckfilmstar
    @mustang7757. Thanks for the response. When I did the network reset , I am now able to connect. Strange.
    Glad to hear that, probably a little glitch .
    ckfilmstar likes this.
    08-03-2021 02:39 PM
  9. ckfilmstar's Avatar
    ckfilmstar
    Thanks. I'm glad it was just simple as resetting the network.
    mustang7757 likes this.
    08-03-2021 04:34 PM
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