What company is responsible for service on my new Galaxy A42 5G (Verizon)

[Bobby 555]

I recently purchased a Galaxy A42 5G at a corporate Verizon store. They don't provide support for a phone that doesn't work properly. So, who do I call to get service under my warranty? The salesman at the Verizon store was no help at all. Thank you.

 

[hallux]

How does it "not work properly"? If you're descriptive we have some VERY smart folks here, maybe it's simply some setting or configuration that we can help you with.

 

[mustang7757]

What doesn't work properly?

 

[Mooncatt]

Unless something has changed, Verizon typically handles warranty service for phones bought directly from them. You call their customer support line from another phone to initiate a tech support request, and they will likely have you try some things on the phone (which may require a reboot and why you have to call from another phone) before approving a warranty trade in. They send you a replacement phone, you transfer data over if possible, then send the broken one in. Being a Samsung phone, it may be slightly different now, because UbreakIfix is a Samsung approved repair chain. If doing warranty direct through Samsung, people are often referred to a local UBIF for service. Not sure if Verizon does the same or not.

 

[B. Diddy]

Maybe look here? www.samsung.com/us/support/warranty/