Originally Posted by
Thomas_George What do you mean that 'the laptop ...... but when I navigate to my phone's photos on the desktop'?
Were you using file explorer on your Win10 PC? 'navigate to my phone's photos' ?
Would you like to post a screenshot about that use case?
You can tether a phone to a computer via a USB cable and browse its contents with the computer's file explorer.
Unfortunately this isn't something I've dealt with before, so not sure what could be causing it. Maybe try a different USB port on the computer in case the first one is getting bad?