1. eklisiewicz's Avatar
    Hi, Just bought this phone used for my husband from backmarket.com. The camera does not work. When the stock app is opened, you only see a black screen. I have read numerous sites explaining why this happens, but we believe we have the correct permissions for the camera. Any help is greatly appreciated.

    Thanks,

    Elizabeth K.
    06-27-2022 08:23 AM
  2. mustang7757's Avatar
    Try clear data then force stop the camera app
    06-27-2022 09:20 AM
  3. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://www.androidauthority.com/saf...y-s20-1082859/
    06-27-2022 09:44 AM
  4. eklisiewicz's Avatar
    Hi, We tried that but it did not work for us.
    06-27-2022 10:58 AM
  5. eklisiewicz's Avatar
    I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."
    06-27-2022 11:38 AM
  6. B. Diddy's Avatar
    Unfortunately, that sounds like hardware failure. Is the phone still under warranty? If so, contact Samsung for warranty repair.
    06-27-2022 12:30 PM
  7. mustang7757's Avatar
    Hi, We tried that but it did not work for us.
    Have you messed with anything in Developer settings? You can turn off sensor function if you did
    06-27-2022 08:16 PM
  8. J Dubbs's Avatar
    I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."
    Try a factory reset with no backup restored and see if it works.... if it doesn't hopefully you can get an exchange from the seller

    That's why I don't do used phones
    06-28-2022 04:33 AM
  9. eklisiewicz's Avatar
    Yes, it has a one year warranty. I contacted the seller at backmarket and reported this problem. They certified that the phone was in good working condition, I assumed that would have included the camera. So I am waiting for their response as to next steps. I will likely have to send the phone in for repair.
    J Dubbs likes this.
    06-28-2022 08:08 AM
  10. eklisiewicz's Avatar
    Developer options were not turned on. So I don't think that is causing the issue.
    06-28-2022 08:09 AM
  11. eklisiewicz's Avatar
    Unfortunately, even new phones fail sometimes. I have a reset on my list of things to try. However, does that mean all data is lost, such as photos, etc? My husband does not have a microSD card to back up anything.

    Nobody should have to go through this, even for a refurbished phone. I have bought used phones for years now and I never had this problem.
    06-28-2022 08:11 AM
  12. mustang7757's Avatar
    I use Samsung smart switch on the PC to back up my device , also have Google back up in drive and photos and you should be good to go with factory reset to try
    J Dubbs likes this.
    06-28-2022 09:07 AM
  13. eklisiewicz's Avatar
    We tried the factory reset. No luck. Phone is getting returned. Husband will stick with his old S8 which works fine.
    B. Diddy and J Dubbs like this.
    06-29-2022 02:05 PM
  14. mustang7757's Avatar
    We tried the factory reset. No luck. Phone is getting returned. Husband will stick with his old S8 which works fine.
    Probably have to send for repair
    06-29-2022 02:08 PM

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