Webmail Issue Blamed on Android, Hosting Company Won't Help

[deesugar]

I have had an Aplus account for 10 years, during that time I've had a Palm phone. It hosts my business website and email. Over the years I've had problems and issues and they've fixed them. But I recently got an Android phone and also have a problem with my webmail Sent folder showing erroneous duplicates instead of the actual sent mail items. I contacted Aplus and there tech support noticed that there was an issue and bumped it up to a higher level tech support.

After getting the issue bumped up to the higher level support, a few days latter I got the following response:

Hello,

Thank you for contacting Deluxe For Business Technical Support!

The ticket # 2617787 that was submitted for xxxxxxxxx.com, regarding your email issue, has returned from our investigation. It has been determined that the issue is Android related, but we do not provide support for third-party software. Please contact the support of your mobile device manufacturer for further assistance. We have now closed the ticket with regards to this issue. If you do require any further assistance, please do not hesitate to contact us and we will be glad continue working with you.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

Nick M.
Technical Support Specialist

Deluxe For Business
Phone: 855.791.8966
Email: support@deluxeforbusiness.com
Business Services - Online & Marketing Small Business Service - Deluxe​

 

[Moscow Desire]

Man, to say Android is 3rd party software. Ohhh... a sad day indeed.

At times, one has to make a decision to change things, The web site issue is easy. Domains are registered to you, so it is easy to change from one server to another, and register it there. Peanuts. The web will never blink.

But really, if it is your business, then you need to set up your own web server, and exchange mail server. Or another type.

The mail they sent you, is BS. The fact they won't even attempt to fix the issue, tells me, that Nick M. will soon be without a job. I suppose, that whole company will soon be MIA in the near future.

3rd party.... (moscow reserves comments for a later date)

 

[deesugar]

Looks like it is an Android problem unfortunately. The stock email app messed up everything, had to change to K9 and now everything is fixed.

This issue is noted here:
Issue 4761 - android - E-mail client does not handle IMAP account well - Android - An Open Handset Alliance Project - Google Project Hosting
Duplicated headers in sent mail (imap) - Android Forums