05-05-2014 02:30 PM
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  1. Laube31's Avatar
    I have the same issue. I switched from i phone 3GS to Androd. My issue is that my i phone 3 GS has a broken screen and I cannot interact with it. I tested following solutions and it is still not solved :
    - After contacting apple support, I removed the link between my i phone 3 GS and i tunes and i cloud
    - Informed i phone contacts known about the issue, they deleted all i messages exchanges between us, deactivated i message, sent a text message between us, and re activated the i message on their phone. It worked when they were in text configuration, as they are again in i message, it doesn't work anymore.
    - Put my SIM in an other i phone to de activate the i message, but this option is linked to the phone and not to the SIM so I still have the issue.

    The only option I see now is to repair the scren of my old i phone to switch off the wifi and de activate the i message. For me it is unbelivable the there is no other options.
    Please advice !

    Thanks a lot
    12-24-2013 04:24 AM
  2. Dean Gibbons's Avatar
    01-11-2014 01:33 AM
  3. Dean Gibbons's Avatar
    I did this and is worked fine for me
    01-11-2014 07:21 AM
  4. Sara Leslie's Avatar
    wrong spot sorry
    01-31-2014 01:38 AM
  5. J2_O's Avatar
    While searching this because I'm going through the same issue it got me wondering. Why do representatives at the cell stores not do this to save the customers hassle? You would assume it would be something they're trained to do to help the transition of someone going from iPhone to Android. Apparently it's as easy and Turing it off before the phone is deactivated? But once it's deactivated it's more of a hassle.

    Sent from my Samsung Galaxy S5
    04-22-2014 10:35 AM
  6. Ehmann's Avatar
    I had a similar issue with my Wife when she switched from an Iphone4 to a Samsung Galaxy Note 3.

    The problem was: her IPad shared the same AppleID that was associated with her Iphone4 (which was handed down to my Son.)

    So to resolve the issue I did the following:

    1) Created a new AppleID
    2) Deleted the old AppleID from the IPad
    3) Associated the IPad with the new AppleID
    IMPORTANT STEP :::::> 4) Turned off the Imessage setting from her old Iphone (which my Son had using a different mobile # and AppleID)
    IMPORTANT STEP :::::> 5) Turn back on the Imessage.

    After the Imessage was turned back on on the old Iphone, the text messages sent to her old Iphone # began to appear on her Samsung Galaxy Note 3.

    Folks: don't ever give up trying different solutions or settings because eventually you'll hit upon the right combination...and then please share it with the group before your forget what you did!
    05-04-2014 03:42 PM
  7. Evilguppy's Avatar
    Okay, I just switched from iPhone to Android on the weekend, and discovered that my previous contacts using iMessage could no longer text me unless iMessage was turned off on their side.

    I've tried unregistering the device from the AppleSupport website, and removing my phone number from the account. That did not fix the problem.

    I then spent three hours on the phone with an Apple Tech support employee, trying every possible solution. End result being him asking me to wipe my iPhone. Which I did. Still, the problem was not fixed. He sent a request to the Engineering Department and told me they would contact me in two days. I waited four with no response.

    I called them. Proceeded to spend an additional four hours with them on the phone. No solution.

    At the end they told me the 'only resolution' was to wait 30 days to see if the glitch would work itself out.

    30 days?! Can they legally force me to be an Apple customer? They won't give me a loaner phone until they work out their problems, they won't reimburse me for loss of services. They refuse to do anything.

    It's precisely this kind of customer service that prompted me to finally ditch Apple for good and run to Android. I feel your pain. I turned in my old iPhone to Verizon and whatever they did to it completely turned off any link to it, so my messages got to my new Note 3 with no problem.
    05-05-2014 02:30 PM
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