Why does my Huawei M835 Phone freeze when restoring to factory settings?

[Jared Grace]

Every time I try to restore it to factory settings, it turns off, turns back on, and then freezes on the page with the Huawei logo

 

[Devinator]

Rooted?

I assume you are trying to reset from the recovery menu and it's not working? If so, might just be easiest to get it replaced under warranty, assuming you are still under warranty, that is.