1. sammij1's Avatar
    Please help! When I click on a photo in the Gallery, and then click the left "button" to get the menu, and tap "edit" I get the message "Photo Editor not installed on device". Download photo editor?".

    I then click "Download"
    and I get an error message - "service not available"

    Anybody know what is going on? I've tried accessing it directly from the Samsung Apps, but to no avail...

    What am I doing wrong?

    Thanks for your help.

    02-05-2013 07:51 AM
  2. JVimes's Avatar
    Same here. Galaxy S3 on Cricket (Android 4.0.4). I haven't found a solution yet. I even created a Samsung account in the "Samsung Apps" app and logged in. It didn't help. Also, by default this app syncs all sorts of personal data (calendar, contacts) with Samsung, it appears. Super annoying. For such an expensive phone I expected more.

    EDIT: This may explain it. I believe I found the app in the Google Play store, and it says it's not compatible with my carrier (like that should matter).

    At least I'm not missing out on much, it looks like. Terrible reviews:

    02-08-2013 01:24 AM
  3. Devinator's Avatar
    Looks like it's incompatible with the S3, not your carrier.

    Have you guys tried looking for other photo editing apps?
    02-08-2013 08:15 AM
  4. JVimes's Avatar
    The last line of that first screen shot says, "this item is not available on your carrier". I believe it's an explanation of the "not compatible with your s3" message because I had to expand it with a plus sign underneath the first message.

    I found a good photo editing app, but it can't be wired up to the s3's Edit menu option, only Samsung's app is, which is a shame.
    02-08-2013 10:10 AM
  5. Devinator's Avatar
    Yea, I see it now. That's weird.

    Can you open the files through the editor? Or can you use a file explorer to open the photo with the editor?

    Sent from my DROID X2 using Android Central Forums
    02-08-2013 02:15 PM
  6. JVimes's Avatar
    The editor doesn't come installed by default, and installing it is disallowed on my phone/carrier, as shown above. The Edit menu option exists and launches Samsung's proprietary marketplace where it tries to download and install the photo editor. But errors out saying, "service not available". I guess I'll just have to ignore the Edit menu option and Share to the third party photo editing app I found (not Samsung's one).

    I'm not too broken up, because Samsung's photo editor has the worst user ratings I've seen, and the new app I found, Photo Editor by dev.macgyver is very impressive. Even the free version. I wanted something to adjust levels, contrast, crop, etc. and it does that and more better than others I've used.
    02-08-2013 03:42 PM
  7. Devinator's Avatar
    That's what I was saying. To try those things in the non-Samsung photo editor app. So you are good then?

    Sent from my DROID X2 using Android Central Forums
    02-09-2013 10:40 AM
  8. JVimes's Avatar
    Oh, I see. Ya, it's functional. Just have an extra button now.
    02-09-2013 12:40 PM
  9. Devinator's Avatar
    Well, good, glad everything worked out.

    Sent from my Transformer Prime TF201 using Android Central Forums
    02-09-2013 09:34 PM

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