08-26-2014 03:08 PM
31 12
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  1. krmurrayjr's Avatar
    I've been an Android user since the G1, but this one has me stumped.

    I have a Nexus 4 with a considerable amount of "pinned" music in the Play Music app taking up storage space. This pinning seems to have taken on a life of its own, and I'm finding that the app is permanently storing music locally that I never wanted downloaded.

    So my question is this: what's the best way to completely clear everything that's been "pinned" so far, and start over? I knew how to unpin music in the app before the recent design refresh, but now I'm not seeing it anywhere. Is there a way to just unpin everything through the app? Or can I use a file manager or connect the device to a PC and just delete the music files?

    Thanks in advance for any tips!
    05-23-2013 07:20 PM
  2. ALison Mudd's Avatar
    Just click the pin icon again until it goes grey and angled instead of orange and vertical. Works for magazines too, they were taking up my 16gb!! Good luck.
    08-17-2013 06:00 PM
  3. B. Diddy's Avatar
    In Google Music, hit the menu button, then Settings/Clear Cache, and let us know if that works.
    08-18-2013 01:48 AM
  4. treelioness's Avatar
    I have the same problem!
    10-25-2013 07:33 PM
  5. treelioness's Avatar
    I have been trying to unpin some music I downloaded, But when i click te blue pin it just says "this music is only stored on this device."
    I can't figure out how to access it from the computer. I don't know what to do.

    Help?
    10-25-2013 07:35 PM
  6. B. Diddy's Avatar
    Did you download the music from Google Play? Have you tried opening Google Music, tapping the menu button, then tapping Settings/Clear Cache, as mentioned above?
    10-26-2013 03:08 AM
  7. Christopher Harrison's Avatar
    I have tried all that is posted and the music is still pinned to my galaxy 10.1. It took me factory resetting the my device twice to realize this was the problem of storage keep running out on my 16gb note 10.1.
    12-23-2013 05:27 AM
  8. Heshmat's Avatar
    Once in the "Pinned" album or song, click on the menu (vertical three dots in front of the name) of each song and choose "Delete". Doing this didn't remove the songs in the Google Play Music website, so no need to worry. It just cleared the "Pinned" music from the phone.
    01-04-2014 02:05 PM
  9. clemson77on's Avatar
    To remove all of the songs in Google Music, you'll need to go to app manager and clear data. That will remove everything but the app itself. I have to do this sometimes before I make a nandroid to have enough room on my phone for the backup. When you restart the app, you'll have to login your account and all of your library and playlists will still show but none of it will be stored on the device.
    01-04-2014 06:09 PM
  10. Wednesday Watusi's Avatar
    How do I get rid of all the pinned music from my device?
    I have cleared the cache, I have cleared the data, my Play Store library is totally empty, but it's still all there on my phone. I want to start over because there's a ton of stuff that I don't want available there anymore. There's no "Delete" option on my phone and I can't unpin anything. How do I get rid of the music on my phone?

    ETA: I even tried deleting the songs individually, but they don't delete.
    I have never used such a frustrating service. Google help has been useless. My fingers are crossed that you have some ideas
    08-16-2014 09:19 PM
  11. B. Diddy's Avatar
    Welcome to Android Central! How do you know it's still on your phone? Does it show as pinned in Google Play Music? If so, what happens if you unpin a particular song or album?

    What device do you have? It might be worth doing a system cache partition wipe, if it's possible (not all devices give you the option).
    08-17-2014 02:58 AM
  12. Wednesday Watusi's Avatar
    It's still showing up in the app, I can find the files listed when I search "Settings>Storage>Audio" but I can't actually find the files on my phone to physically delete them.
    I went to the App settings and cleared the cache and the cleared the data, both of which did basically nothing at all. I can't unpin any of the songs, and I can't delete them either. I have a Droid Razr HD.
    08-17-2014 12:54 PM
  13. B. Diddy's Avatar
    Try wiping the system cache partition: http://m-support.verizonwireless.com...9218.tp_2.html

    Posted via Android Central App
    08-17-2014 05:35 PM
  14. Wednesday Watusi's Avatar
    No dice. It's still all there.
    08-17-2014 10:07 PM
  15. B. Diddy's Avatar
    Try uninstalling all updates for Google Play Music, then updating again.
    08-17-2014 10:23 PM
  16. Wednesday Watusi's Avatar
    That was one of the very first things I'd ever tried, and I just tried it again.
    It doesn't work. It's all still there and I can't individually delete, or even unpin any of it.
    08-18-2014 09:38 AM
  17. raptir's Avatar
    Files "pinned" from Google Play Music do not show up under Audio in the Storage menu, their usage shows up under Apps. If you're seeing it under Audio then the files are from a different source (such as copied over to your phone). Try using a file manager like ES File Explorer that allows you to search for files and use that to search for the song title or just *.mp3.
    08-18-2014 10:34 AM
  18. Wednesday Watusi's Avatar
    I've tried searching with Astro, and through connection with my computer. Neither turn up any files.
    Searching under Apps in Storage has the Google Play app, of course, but no actual music files. Merely the app info.

    The music files show up under Audio in storage, but there's no file path for me to trace where they're located otherwise, and I can't modify/select/delete them from there.

    I will attempt ES File Explorer


    ETA: Downloaded ES File Explorer. Same thing as Astro. Can't find anything at all.
    08-18-2014 04:21 PM
  19. raptir's Avatar
    I've tried searching with Astro, and through connection with my computer. Neither turn up any files.
    Searching under Apps in Storage has the Google Play app, of course, but no actual music files. Merely the app info.

    The music files show up under Audio in storage, but there's no file path for me to trace where they're located otherwise, and I can't modify/select/delete them from there.

    I will attempt ES File Explorer

    ETA: Downloaded ES File Explorer. Same thing as Astro. Can't find anything at all.
    Hm, very odd. Can you post some screenshots of what you're seeing in the storage menu?
    08-19-2014 09:17 AM
  20. Wednesday Watusi's Avatar
    Here are the screenshots, in order:
    Clearing "pinned" music from device in Play Music-screenshot_2014-08-22-21-24-25.png
    Clearing "pinned" music from device in Play Music-screenshot_2014-08-22-21-24-37.png
    Clearing "pinned" music from device in Play Music-screenshot_2014-08-22-21-25-11.png
    Clearing "pinned" music from device in Play Music-screenshot_2014-08-22-21-25-29.png
    08-22-2014 10:42 PM
  21. raptir's Avatar
    I'm honestly not quite sure what to tell you at this point. I can tell you that those are not pinned files from Google Play Music. When you tap through to the Audio storage, the Documents application opens and generates those "folders" based on track tags, not their actual location on your device. Pinned music from Google Play does not get stored with track tags, and is stored in a location that is not indexed under Audio storage (it is stored in /data/data/, which is included under Apps in the storage menu). The Audio menu will only populate based on items stored on your internal storage (usually mounted as /sdcard/) and your actual sdcard (usually mounted as /sdext/, or something similar).

    I guess my next suggestion would be to use ES File Explorer again, make sure you set it to show hidden files, and use the built-in SD analyzer to see a listing of what is taking up the most space on your device. That should pull any folders with a lot of music files to the top since it seems to be taking up an appreciable amount of space.
    08-25-2014 01:33 PM
  22. Wednesday Watusi's Avatar
    I'm not sure anymore that the music is even physically on my phone.
    It just won't clear from the app at all (despite my online Google Play Music library being totally empty, and the files showing up in the app still playing).

    I set ES File Explorer to show hidden files and used the Analyzer. What's taking up most of my space are pictures and videos taken with my camera. No .mp3 files. And they only take up 3.21% of my storage, so it's not really like it's a lot of space. I'm only using 3.23 GB of 11.80 GB.

    I have zero ideas on what to do from here...
    Though I really do appreciate all the help you've provided.
    08-25-2014 03:14 PM
  23. raptir's Avatar
    I'm not sure anymore that the music is even physically on my phone.
    It just won't clear from the app at all (despite my online Google Play Music library being totally empty, and the files showing up in the app still playing).
    Again, this means that the files are not part of your Google Play Music library but are instead MP3s that are stored on your sdcard or internal storage. The Google Play Music app is able to play both Play Music library files as well as local files. If you clear the app data (Settings -> Apps -> Google Play Music -> Clear data) and the files are still there, then they are local MP3s and not part of the Play library.

    I set ES File Explorer to show hidden files and used the Analyzer. What's taking up most of my space are pictures and videos taken with my camera. No .mp3 files. And they only take up 3.21% of my storage, so it's not really like it's a lot of space. I'm only using 3.23 GB of 11.80 GB.

    I have zero ideas on what to do from here...
    Though I really do appreciate all the help you've provided.
    Try the PowerAmp trial... I haven't used it in a while, since I use Play Music exclusively, but I think it will show you the path of a file if you go to the details of a track. You might even be able to delete files through there.
    08-25-2014 03:45 PM
  24. Wednesday Watusi's Avatar
    So, I tried the PowerAmp trial. It can only find my ringtone .mp3 files (which I can also find and are not the songs Google Play keeps finding).

    Not to mention, there should be more than 1GB of music files if the Google Play music is stored on my phone/SD Card, but none of the file explorer software items are finding them (Astro or ES File Explorer).

    I get what you're saying about how stuff is supposed to work, but what I'm seeing and what you're saying aren't matching. What's going on??
    08-25-2014 04:02 PM
  25. raptir's Avatar
    In PowerAmp, did you go to the settings and select your full sdcard/internal storage as the music location? Otherwise I believe it just scans /sdcard/music and /sdcard/ringtones.

    I didn't realize that you were saying the music shows up in Storage but isn't actually taking up any room on your device... that's very odd.

    If you put the phone in airplane mode are you still able to play the music (make sure to clear the application's cache/data again so that they won't play if they are cached)?
    Wednesday Watusi likes this.
    08-25-2014 04:47 PM
31 12

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