Galaxy ace app download issues

[stevegm72]

Hi guys I've just bought my daughter a galaxy ace signed into samsung apps and downloads 2 games (minion rush and subway surfers both have downloaded but when I press the icon on the screen it just loads up a picture what's gone wrong ?

 

[Scott Kenyon]

Go to settings/apps and ensure they're installed. While there, force close them and clear their data. Try to restart after that.
If that doesn't work, uninstall and reinstall. I'd recommend getting your apps through Google Play rather than Samsung.

Sent from my HTC One using Mobile Nations mobile app

 

[realisticgirl]

I have the same phone (samsung galaxy ace) the phone does not have the correct 'stuff' to play the game.
Hope that i coukd be of assistance.

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