[Raphael Dingli]

Tried to follow advice which suggested that the download app was disabled. The app has disappeared. Play store will not work.. It tries to open but closes within one second. Help

[Chinaphonearena]

Did you do anything to your phone, such as change the firmware? You can try to reinstall the Play apk, but I don't have faith this option will work. If you have a custom recovery, you can install gapps from recovery, which should fix the problem.

[B. Diddy]

Welcome to Android Central! Go to Settings/Apps/All, and scroll all the way down (past the Z's) to see if you have any apps that are disabled. If you see Download Manager there, then select it and tap Enable.

Posted via Android Central App

[Raphael Dingli]

This all happened after I tried to download kobo, an alternative e reader. This is not a phone, its a tablet. Also, I cannot install anything.every download attempt fails.

[Raphael Dingli]

There is nothing past z. Its gone.

[B. Diddy]

Saw this mentioned in another thread. Go to Settings/Apps, tap the menu button at the upper right, and tap "Reset app preferences," and see if that helps.

[Raphael Dingli]

There is nothing past z. Its gone.

[Raphael Dingli]

Thanks for your help. I think its fixed. Silly me could not see the ,all, icon on the far right. Much appreciated.

[B. Diddy]

Glad you got it to work! So can you just tell us what you did that fixed it, for the benefit of others who might have the same problem? Was it disabled, and you enabled it? Are you saying you didn't see the "All" category in the Settings/Apps menu at first?

[Raphael Dingli]

Thank you b diddy. Yes it was disabled and I have no idea how it became disabled. Also, yes I could not see that "all" icon on the apps menu for the nexus 7. It is not very intuitive as you need to scroll the top menu horizontally to get to it. Could also be my lack of intuition too Thank you again.your advice has avoided total reset with all that would entail.