1. woolala's Avatar
    Hi all!

    I'm having an issue with HTC One. The problem is the phone CAN connect to wifi / mobile network, but it CANNOT access internet. Every time I try to access any websites or apps that require internet connection like Facebook, it takes so long for the page-loading thing, and then it said:"The webpage is not available" or "No network connection." I also attempted to shut it down and restart, disconnect wifi and re-type the password. It doesn't work at all. Could anyone please help me? Thank you very much!

    P.S: I did test the other devices, and the network works fine. So, apparently, it's not the network problem itself.
    12-08-2013 11:30 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! So you're saying this happens regardless of whether you're on wifi or mobile data? If you have the same problems on mobile data, then I won't go into the various things to try with your router.
    woolala likes this.
    12-08-2013 08:45 PM
  3. srkmagnus's Avatar
    Have you tried resetting the router? Also, check the device for updates and accept an update of one is available: system settings - about phone - system update.

    Sent from my Nexus 5 using AC Forums mobile app
    woolala likes this.
    12-08-2013 08:46 PM
  4. woolala's Avatar

    It's completely up-to-date. I'm quite sure that the issue is obviously not from the router since I already tested my laptop and my sister's phones, and they worked perfectly. I have tried to connect my friend's wifi. Still, my phone connected successfully but can't access internet. I'm wondering if there are any solutions besides formatting the phone?

    Thank you.
    12-09-2013 01:37 AM
  5. B. Diddy's Avatar
    I'm quite sure that the issue is obviously not from the router since I already tested my laptop and my sister's phones, and they worked perfectly
    This actually does not always prove that the router isn't the problem. I've had direct experience with only one device that had issues (among several that were connected and had no issues), and a router reboot or some other tweak helped. I've also read numerous posts describing this. So it's still worth a try.

    Also, try going to Settings/Wi-fi, long-pressing your home network, selecting "Modify network," checking on "Show advanced options," and making sure Proxy is set to "none."
    woolala likes this.
    12-09-2013 02:09 AM
  6. woolala's Avatar
    Hi Diddy,

    I've just found out a way to fix the network issue. I switched to airplane mode and then restart it. It works!!!

    Thank you and srkmagnus for the trouble.
    B. Diddy and Oswaldo Lairet like this.
    12-09-2013 06:44 AM
  7. Oswaldo Lairet's Avatar
    Thank you for posting the solution you found. I had tried everything you tried, plus switching to other routers that connected to the phone's WiFi, but it kept on behaving as disconnected.
    10-06-2014 09:50 AM
  8. Raja Rajeshwara Rao Komatipalli's Avatar

    I bought HTC 820 G Plus couple of months back. suddenly the phone is not able to connect to the internet either through Wifi or Mobile Data.

    Please help me.

    05-15-2016 12:26 PM

Similar Threads

  1. HTC Rezound - What can I do in this situation
    By android jack in forum Verizon HTC Rezound
    Replies: 6
    Last Post: 12-12-2013, 08:34 AM
  2. Google Nexus 7 Tablet (2012) Can't Access Recovery?
    By A Dog Called Dylan in forum Google Nexus 7 Tablet (2012)
    Replies: 1
    Last Post: 12-08-2013, 11:55 PM
  3. HTC One - Textra sms. Please help.
    By BataHTC in forum HTC One M7
    Replies: 1
    Last Post: 12-08-2013, 08:26 PM
  4. Why did I not receive 4.4 on my unlocked HTC One?
    By mrcoder6 in forum HTC One M7
    Replies: 5
    Last Post: 12-08-2013, 05:40 PM
  5. "Video Cannot be played" Errors
    By TucciHD in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 0
    Last Post: 12-07-2013, 11:22 PM