[Amanda Baligad]

so ive tried multiple different APN's to get family mobile sd card to work and register to the network, i even tried putting my friends T-Mobile sd card to see if that one worked but it didn't, im not sure if im doing something wrong or if its simply the sd card slot that's messed up but any ideas on how to get it working? If its simply the card slot then is there a way to get that fixed? thanks for the help, and btw im a girl just trying to figure this stuff out myself so if anything use words I can understand xD

[UJ95x]

so ive tried multiple different APN's to get family mobile sd card to work and register to the network, i even tried putting my friends T-Mobile sd card to see if that one worked but it didn't, im not sure if im doing something wrong or if its simply the sd card slot that's messed up but any ideas on how to get it working? If its simply the card slot then is there a way to get that fixed? thanks for the help, and btw im a girl just trying to figure this stuff out myself so if anything use words I can understand xD

Welcome to Android Central
Not sure which ones you have tried so far but this is from their site
https://www.myfamilymobile.com/Suppo...ralFAQ-Answer3

Posted via Android Central App

[Amanda Baligad]

Welcome to Android Central
Not sure which ones you have tried so far but this is from their site
https://www.myfamilymobile.com/Suppo...ralFAQ-Answer3

Posted via Android Central App

yes that's the one I currently have but got nothing from it :/

[Amanda Baligad]

I guess its connecting to a network that's the main problem because the at&t and T-Mobile networks will show up but will not connect to either

[UJ95x]

The T-Mobile support site mentioned that if you have a battery saving app, that it might disable data. Do you have any?

Posted via Android Central App

[Amanda Baligad]

not that I know of because I even tried factory resetting the phone unless it comes with one that I don't know about but doubt it

[UJ95x]

Sorry for the late reply
Umm, I'm not familiar with APNs but some Google searching gave me this for your specific phone
Might have to look around a bit: https://t-mobile.jive-mobile.com/#ji...ssions%2F19211

Posted via Android Central App

[Amanda Baligad]

hmm no luck :/ maybe the phone is just defective

[UJ95x]

hmm no luck :/ maybe the phone is just defective

Did you get the phone recently?

Posted via Android Central App

[Amanda Baligad]

yes but I got it from a friend and he doesn't even have a phone service so he just used to for wifi, so my guess is as good as yours :/ lol

[UJ95x]

It might be defective then sorry

Posted via Android Central App

[Rukbat]

Have you tried going to TMobile (going to Walmart would be as much help as asking the postman - maybe less) and asking them for help? The SIM card could be defective. (A small percentage come from the factory defective, or blow almost immediately.) They, or whomever Walmart uses for service, should do this for you (including a new SIM card if needed) for free.

If it's the phone itself that's defective ... well, they may charge you a few bucks for their time.