1. Ehrman's Avatar
    Hi guys, let me start by saying I'm not very tech savvy. I bought a backup phone after my sister misplaced her phone. When her's later turned up she returned the phone I had purchased to me and it was quickly forgotten. Now I need to use it and she doesn't remember what she set the password as. The phone is a GT-S7560M I have googled how to factory reset it and was told to hold the vol up, home, and power keys. When I do this the screen lights up for a moment then goes dark again. if I keep holding and waiting for the samsung logo to appear nothing happens, if I release the buttons when the screen flashes it starts up normally and takes me to the screen where it asks for my password. If I hold the vol down button, home, power, then release when the screen flashes it takes me to a screen that says:

    A custom OS can cause critical problems in a phone and installed applications.

    If you want to download a custom OS, press the volume up key.
    Otherwise, press the volume down key to cancel.

    Volume up: Continue
    Volume down: Cancel (restart phone)

    SInce restarting the phone only takes me back to the password screen I tried pushing volume up which takes me to a screen that says:

    PRODUCT: GT-S7560M

    Do not turn off target!!

    I do not want a custom operating system I just want to factory reset my phone so I can use it. My main phone is broken. Please can anyone advise me on what to do? Is there no way to reset a phone once a custom operating system is on it? If that is so, then is there a way I can just bypass the password my sister put on it so I can use my phone with the custom operating system?
    Thank You,
    12-30-2013 10:43 PM
  2. Rukbat's Avatar
    Just keep putting in passwords until it fails. Then it will ask you for your gmail login and password. (Or have her put in hers if it was changed to hers.)
    12-31-2013 12:34 AM
  3. Ehrman's Avatar
    She does't use gmail, if she made one for the set up of this phone she claims to have no recollection of it :-/ GOD I HATE MY SISTER RIGHT NOW!
    12-31-2013 03:14 PM
  4. Rukbat's Avatar
    Okay, but you'll lose all data on the phone.

    Boot into recovery (volume DOWN key/home/power). When you see the little blue text in the upper left corner of the screen, you can let go of everything.

    When the recovery screen comes up, factory reset the phone.
    12-31-2013 03:32 PM
  5. Ehrman's Avatar
    If you read my original post you'll see that I CAN'T boot into recovery mode there is a detailed description of what happens when I try. :-(
    12-31-2013 04:43 PM
  6. bb8100user's Avatar
    I have the same problem does anybody know how to fix this so i can reset my phone?
    03-08-2014 08:01 PM
  7. Abraham Michaud's Avatar
    Same problem to. All 3 of my gt-s7560m phones blip and stall and freeze 3-6 times a day. CALL SAMSUNG TO COMPLAIN. These phones are bad eggs! Recall recall recall.
    06-03-2014 09:34 AM
  8. masterkit's Avatar
    hold down VOLUMES UP AND DOWN + MIDDLE + POWER BUTTONS then let go once mobile phone turns on... sorry for the late reply... it worked for me
    Ajmal Khan likes this.
    06-12-2014 05:16 AM
  9. Ajmal Khan's Avatar
    worked for me too
    06-16-2014 04:31 AM
  10. gsmretorque's Avatar
    hold down VOLUMES UP AND DOWN + MIDDLE + POWER BUTTONS then let go once mobile phone turns on... sorry for the late reply... it worked for me
    this is 100% solution thanks sir more power...
    12-09-2014 04:04 AM
  11. jeimy pierce's Avatar
    wow!! thanks a lot it worked on mine too...
    03-17-2015 12:27 PM
  12. Vicki k Gibson's Avatar
    ,y phone will not hard boot. Does a sort ustart up with power button only then black screen. Is there a way to reset the mother board? I did the full button presses for hard boot. Nothing. Any suggestions?
    06-12-2016 05:27 PM

Similar Threads

  1. Optimus f7 - LED Customization HELP
    By wrigty12 in forum LG Optimus Series
    Replies: 3
    Last Post: 02-24-2014, 08:07 PM
  2. moto assist with locked phone
    By carolina gamecock in forum Motorola Droid MAXX
    Replies: 8
    Last Post: 01-02-2014, 06:49 PM
  3. Kies is gone from my phone and wont connect to PC via USB Please Help!
    By Rick HKS in forum General Help and How To
    Replies: 2
    Last Post: 12-31-2013, 01:12 AM
  4. Help From IPhone to Optimus G Pro text msg
    By Joe Cardoso in forum LG Optimus G Pro
    Replies: 1
    Last Post: 12-30-2013, 10:41 PM
  5. Need larger notification bar
    By bcrit in forum Samsung Galaxy S4
    Replies: 4
    Last Post: 12-30-2013, 08:44 PM