1. Antonio Roberts's Avatar
    Ok, so grandma got him a tablet.. lol but only a week later it froze at the start up screen with the color life kocaso logo and white background.. factory data reset maybe?? But its just not doing anything but make the screen go dark, sometimes, and sometimes it will show the battery charged if the tablet is plugged in. But even just leaving it for an hr don't change anything. Still stuck on this screen. HELP PLEASE!

    Posted via Android Central App
    01-03-2014 02:14 PM
  2. Antonio Roberts's Avatar
    Model M736

    Posted via Android Central App
    01-03-2014 02:19 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! I found this on a Q&A site--not sure how legitimate it is, but worth a try:

    1. Make sure power is turn off.
    2. Press and hold power button and volume up button till the display screen shown.
    3. When the display screen appear release the button.
    4. Select all data given on the display and delete all.
    5. Restart your tablet.
    01-03-2014 10:34 PM
  4. Rukbat's Avatar
    Charging a dead Lithium Ion battery for an hour just about gives it enough power to turn on and drain the battery to the point where it shuts off - and probably faster than it took you to read that.

    Plug it in. Leave it plugged in for 24 hours.

    In the future - the thing you plug in is a battery charger, not an external power supply for the phone, as it is with laptops. If you leave the tablet running, plugged in, it will eventually drain the battery. The charger can't supply as much current as the tablet is using. When it tells you to plug in the charger it should also say "with the power turned off until the battery is at least 75% charged".
    01-04-2014 12:42 AM
  5. LT13's Avatar
    I need help also.....! We just got a Kocaso M736 2+ weeks ago. It has been working fine, then Sunday I turned it off. When I tried to turn it back on a few hours later - NOTHING HAPPENED!
    What do you think the issue is & is there anything I can do to get it back on..???
    02-19-2014 02:15 PM
  6. B. Diddy's Avatar
    Welcome to Android Central! First, how long did you keep the Power button pressed down? Sometimes you have to hold it down for a good 20 seconds or so.

    If that doesn't work, please look at post #3 and see if that helps.
    02-20-2014 12:41 AM
  7. Ben Anderson6's Avatar
    I am trying to help my wife reset her tablet and there is no way of getting into setting or to factory reset the tablet .... That didn't help me any, pls tell me how to reset her kocaso tablet
    01-22-2017 12:53 AM

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