Help with my daughters tablet

Golfdriver97

Trusted Member Team Leader
Moderator
Dec 4, 2012
35,364
110
63
Visit site
My daughters samsung galaxy 3 is connected to the internet but won't connect to play store, please can anybody give me advice

Welcome to the forums.
Try going into Settings>Application Manager>Menu>reset app preferences. Sometimes this helps with Play issues.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
165,284
4,396
113
Visit site
Welcome to Android Central! Is it your home wi-fi network, or somewhere else (like school)? Can she access websites without problem using the browser? Is the wi-fi icon in the Notification Bar grey or blue? With Android versions below KitKat, blue means there is a connection to the Google server, while grey means no connection. Connection problems might be due to issues with the Google servers on their end, or problems on your end--but if you can access other parts of the internet, it's probably not on your end.

There has also been a few glitches lately in the Google Play Store--how long has this problem been going on for your daughter? Give it a day or so, and try again.
 

Trending Posts

Forum statistics

Threads
942,404
Messages
6,913,921
Members
3,158,396
Latest member
Chelrie