1. bb8100user's Avatar
    Hi guys,The phone is a GT-S7560M. I have googled how to factory reset it and was told to hold the vol up, home, and power keys. When I do this the GT-S7560M logo comes up and then it goes dark If I release the buttons when the screen flashes it starts up normally and takes me to the screen where it asks for my password. If I hold the vol down button, home, power, then the phone vibrates. Does anybody know how to get past this so i can reset my phone?
    03-08-2014 08:06 PM
  2. Golfdriver97's Avatar
    It is also under settings> backup and reset.

    Sent from my Nexus 5 using AC Forums mobile app
    03-09-2014 10:23 AM
  3. bb8100user's Avatar
    i know its under settings, but i cannot get into settings because i forgot my password, and all the recover information also.
    03-09-2014 03:59 PM

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