First, boostalot, your post didn't "come across" as anything other than your not having been on internet forums for years. If you had been, you might have bumped the post after a week, with no comment. I never assume that anyone was born with all the knowledge he'll ever need, so I never fault anyone for not knowing something (like just bumping a post). It actually bothers me when someone posts a "you should know better" or "can't you even write proper English" post in response to a newcomer or foreigner. We all have to learn just about everything we need to know.
Now then, 2 cases is statistically insignificantly different from one case - it's still a VERY SMALL percentage of Telus users who use Facebook, Snapchat, Tinder, etc. If 500 people have complained to Telus, and they have an idea of what's causing the problem, it's still a very small percentage of their customers, but at least they have a chance of finding it. We see very few posts about the problem - almost any problem - and we can't experiment with the network, so our chance of knowing what to try for a network we're not on (and in my case, with apps I don't use) is like looking for a needle in a needle-stack in a field of needles.
It could be content filtering, it could be something in the apps (maybe all the apps having the problem are using the same class file, which has a problem with something Telus is doing) ... there are many possibilities, but nothing sticks out as a probability. (I've only been working with mobile phones for about 50 years [I started with MTS and stayed in the industry until recently], but I never designed the silicon or developed Android communications classes, so maybe someone with more experience than I have will see something in common in all the problems.)
But try Telus tech support. I've never called them, being in the US, but some companies have actual technical people doing tech support (which is why I paid more for my internet connection for years - the first call brought you to someone who other companies would call level 4 tech support - engineering). Then there are the others, who hire people who can read scripts. If you don't let it get to you, all it can cost you is a free phone call and a few minutes to determine that they're as useful as feathers on a fish. If you're lucky (meaning that they're good), a few instances of "press this" and you're working right.
08-14-2014 06:27 PM