1. stefan15's Avatar

    I have a Sony Xperia Miro and had to hard reset my phone,because i had some problems.I synced my account to Google and Gmail and did the reset.Then i sign in my account,but no contacts or messages etc were imported.I'm really worried,because i had a lot of contacts.

    Waiting for help
    05-10-2014 02:39 PM
  2. Paul627g's Avatar
    First try and log in via desktop to your Gmail account and see what/if any of your contacts were sync'd.

    Second, if there isn't anything on your Gmail via desktop then sad to say but you probably have lost them.
    05-10-2014 02:42 PM
  3. stefan15's Avatar

    I logged in gmail and there is nothing there.Still can't believe i lost them.Why is that happening,after i synced my profile?

    So sad
    05-10-2014 02:48 PM
  4. Paul627g's Avatar
    Bummer. Something didn't go right.
    05-10-2014 04:22 PM
  5. B. Diddy's Avatar
    It's possible you were saving your contacts to the Phone Account instead of your Google Account. Some devices have a separate Phone Account (which I think saves contacts to the SIM card), which does not sync with your Google account. If the contacts were saved to the Phone Account and you did a factory reset, then they get wiped. This is one of the main reasons I recommend that people never use the Phone Account for anything.
    05-10-2014 04:56 PM

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