1. Thomas Hart2's Avatar
    If I reset my phone to factory settings will it fix this problem?
    11-20-2014 11:45 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! There are a few things you could try before going to a hard reset:

    1. If you have an SD card inserted, unmount it (in Settings>Storage), remove it, then reboot. A corrupt SD card can impact performance.

    2. Try uninstalling apps that you never use.

    3. Also try disabling any preinstalled bloatware that you never use--go to Settings>Apps>All, select the app in question, and tap Disable. You can always re-enable it if disabling it causes any issues.

    Unfortunately (and oddly), your phone doesn't allow Safe Mode (which prevents all 3rd party apps from starting up, and can be a helpful troubleshooting method). Safe Mode Android | Verizon Wireless. It also doesn't allow access to the Recovery Menu in order to clear the system cache partition, which can also be helpful sometimes.
    11-20-2014 11:51 AM

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