1. anon(160801)'s Avatar
    This is not my phone. My sister have the phone, Galaxy S3 with Virgin Mobile.
    She got a trouble, she can't understand at all about trouble, so I wrote this instead of her.
    Plz help me!!

    Carrier: Virgin Mobile
    Phone: Galaxy S3 (SPH-L710)
    Symptoms: She said she updated phone over the air?. After update, phone forced into recovery mode.
    Android mascot lay down, open chest with red triangle with alert mark.
    Shown some messages. (added picture below)

    What she want: Saved her children's photo internal phone memory, because of SD card has broken.
    I read several posts, it might not SD-card problem, phone's problem???

    What I did: I tried "clear cache", tried to boot "safe mode" with menu button.

    what method should I do??
    Thank you very much!!

    Screenshot:
    Help! After update, Virgin Mobile Galaxy S3 forced to recovery mode. How can I save pics internal..-img_5562.jpg
    12-03-2014 12:41 AM
  2. Rukbat's Avatar
    Samsung has the ability to reflash the update (I suspect the update failed). I don't know where your sister is located, but if she can find a Samsung factory office near her, they can probably direct her to a facility that can help her. (In the US, considering that Virgin Mobile has no repair facilities, it would be the Samsung Experience desk at a Best Buy store.)
    anon(160801) likes this.
    12-03-2014 05:18 PM
  3. anon(160801)'s Avatar
    Rukbut Thank you for your response! I live in Los Angeles, and I think there is samsung store somewhere I go often. I'll take it there.
    Thank you so much!!!
    12-04-2014 05:36 AM
  4. Rukbat's Avatar
    In LA, go to Best Buy and ask for the Samsung Experience desk. That's the easiest way to get to talk to someone who knows and if they can't do it, they know who can.
    anon(160801) likes this.
    12-04-2014 05:09 PM
  5. anon(160801)'s Avatar
    Unfortunately, they said they could't do anything to this.
    Are there any way to save data? Oh, I'll make a new question thread.
    12-12-2014 06:09 PM

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