1. gfederline9's Avatar
    youtube error cannot play and say

    "Connection to server lost. Touch to retry."

    or

    "sorry, this video cannot be played".

    it happen on web browser , google chrome , dolphin browser , YouTube app
    04-21-2015 05:16 PM
  2. B. Diddy's Avatar
    Which device? Does this occur on both wi-fi and mobile data?
    04-22-2015 12:59 AM
  3. gfederline9's Avatar
    Which device? Does this occur on both wi-fi and mobile data?
    moto e , note 2 , htc desire , these 3 android phone i have had and still owning all has same problem
    04-22-2015 11:11 PM
  4. B. Diddy's Avatar
    And is it occurring on both wi-fi and mobile data?
    04-22-2015 11:37 PM
  5. gfederline9's Avatar
    And is it occurring on both wi-fi and mobile data?
    YES , both wifi and data , especially data , 2/10 times , wifi would work , months later eventually wifi don't work either
    04-27-2015 12:25 AM
  6. B. Diddy's Avatar
    Wish I had an answer for you. It's hard to figure out why you'd have the problem over such a widespread variety of devices and apps, both on wi-fi and mobile data. We therefore can't isolate it to a particular network, OS version, or app.

    All of these devices are unrooted, correct?
    04-27-2015 01:23 AM
  7. gfederline9's Avatar
    Wish I had an answer for you. It's hard to figure out why you'd have the problem over such a widespread variety of devices and apps, both on wi-fi and mobile data. We therefore can't isolate it to a particular network, OS version, or app.

    All of these devices are unrooted, correct?
    all unrooted , moto brought from asia , htc brought in uk
    i do notice a lot of android user have this youtube cannot load problem in different android phone or even tablet
    04-27-2015 01:43 AM
  8. B. Diddy's Avatar
    I wonder if it might be a regional server issue of some sort. Where are you located?
    04-27-2015 01:55 AM
  9. gfederline9's Avatar
    I wonder if it might be a regional server issue of some sort. Where are you located?
    i always live in uk
    04-27-2015 02:53 AM
  10. B. Diddy's Avatar
    You can check for issues with the YouTube site here: https://downdetector.co.uk/problems/youtube.
    04-27-2015 03:38 AM

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